The authors of the "New York Times" bestseller "Crucial Conversations" show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this ...
This stunning follow-up to the Caldecott Honor-winning Knuffle Bunny: A Cautionary Tale" begins as Trixie excitedly takes her one-of-a-kind Knuffle Bunny to school to show her friends. However, an awful surprise awaits her. Illustrations.
Since it was first published in 1986, "The Mediation Process" has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues ...
If your anger, or that of a loved one, is out of control and threatening your life and livelihood, you need the calm, clear, and understanding help you'll find in "Anger Management For Dummies". This concise and practical guidebook shares specific anger management methods, skills, and exercises that will help you identify the sources of your anger ...
From two of the leading teachers of executive education in the United States comes this complete guide to the nuts-and-bolds skills, proven strategies, and creative techniques necessary to succeed in any negotiation.
Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
Distinguishing between positive and negative conflict resolution, "Peacemaking for Families" introduces readers to valuable principles. Real-life stories and case studies help the reader acquire the skills needed to create a true "peacemaking family."
This book provides perfect phrases for the right situation, every time. Whether it's hiring employees or creating teams, the "Perfect Phrases" series has the tools for precise, effective communication in any situation. With "Perfect Phrases" books, you have all the phrases you need to get things done, right at your fingertips!
Most people spend at least 40 hours a week in the office, and constant deadlines, heavy workloads, and daily dilemmas can make working a stressful experience. In his new book, Richard Carlson shows readers how to interact more peaceably and joyfully with colleagues, clients and bosses. He reveals tips such as planning what you're going to say in a ...
Successful management depends on the ability to quickly and effectively manage conflicts. "Conflict Resolution" includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Covering the whole range of conflict settings-interpersonal, group, and organizational-Working Through Conflict, Fourth Edition, provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies ...
Morihei Ueshiba explains the philosophical, ethical, and spiritual groundwork of Aikido. A method of self-defense using techniques from both jujitsu and sword fighting, Aikido is a non-violent, controlled use of force. Its deeper purpose, according to Ueshiba, is to foster harmony among all people regardless of race or culture. Through razor-sharp ...
This sequel to THE CITY OF EMBER follows the further adventures of Lina Mayfleet and Doon Harrow as they and other residents of Ember take up residence in the town of Sparks. Although they initially welcome the people of Ember, the residents of Sparks soon come to resent how the Emberites are taking more of their share of the town's meager ...
Former Congressman and U.N. ambassador Siljander takes the reader on an amazing journey of personal, religious, and political discovery that aims to bring Islam and Christianity together.
This title presents leading minds and landmark ideas in an easily accessible format. From the pre-eminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, "The Harvard Business Review Paperback Series" delivers the fundamental information today's professionals need to stay ...
Here, is a completely updated edition of the best-selling "Resolving Conflicts at Work". This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work, and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually ...
Veteran scholar and peace activist David Cortright offers a definitive history of the human striving for peace and an analysis of its religious and intellectual roots. This authoritative, balanced, and highly readable volume traces the rise of peace advocacy and internationalism from their origins in earlier centuries through the mass movements of ...
Clergy Killers offers remedial strategies for pastors and congregations who want to protect themselves against the abuse of parishioners with personality disorders, mental illnesses, and mean streaks in situations that go well beyond mere church conflict.
Trade wars, global warming, ethnic strife, oil spills, AIDS, refugee crises: as the world draws closer together on a thousand fronts, trouble erupts, clashes occur, and new problems arise. This text offers an approach for dealing with conflicting interests of any kind. With two of his colleagues, Roger Fisher, a practised negotiator, provides a ...
A survival guide for teenage girls. Top tips from over 1000 young women Bullies. Cliques. Peer pressure. Teenage girls have had enough! Mean Chicks, Cliques, and Dirty Tricks is the first book to give teenage girls the lowdown on everyday issues in today's tough girl world, from gossip to gangs. Girl guru "Dr. Erika" has talked to more than 1,000 ...
The co-author of "Getting to YES" asks, "Are we doomed to fight?" Distilling the lessons of two decades as a negotiator, Ury presents a bold new strategy for stopping fights and describes ten practical roles that each of us can play every day to prevent destructive conflict.
Through absorbing examples drawn from decades of work with organisational, political, and global conflicts of all kinds, "Leading Through Conflict" provides a powerful new framework for the leader as mediator and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems.
Sad but true, often the people we work with inhibit us from doing our best work and cause unnecessary stress. This guide provides practical, workable strategies to deal with these troublesome colleagues."Working with Difficult People "is an instant reference offering alternatives to handling the most difficult individuals at work - whether they ...
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