This revised edition of the classic bestseller includes eight methods for eliminating pets' bad behavior, practical tips for owners for putting and end to their own bad habits, and optimistic research on teaching autistic children.
Raymond Noe's "Employee Training and Development" sets the standard in this course area. First introduced in 1998, "ETD" became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the ...
This best-selling text presents a broad, integrative overview of group dynamics presented in a well researched, readable, and experiential format. This text introduces readers to the theory and research findings needed to understand how to make groups effective, and it helps build the skills required to apply that knowledge in practical situations ...
This guide offers 50 proven exercises any manager can use without spending lots of money. These group activities are designed with the non-trainer in mind. It features a special chapter on troubleshooting and dealing with unexpected difficulties in team-building.
As leading authorities on adult education and training, Elwood Holton and Richard Swanson have revised Malcolm Knowles' exemplary work on adult learning. While retaining the best from the past editions, they incorporate the latest developments in adult learning theory and practice into this major revision. This new book is divided into three parts ...
For the first time ever the proven techniques perfected by the world-famous Dale Carnegie sales training programme are now available in book form. The two questions most often asked by salespeople are: 'how can I close more sales?' and 'what can I do to reduce objections?' The answer to both questions is the same: you learn to sell from a buyer's ...
A company's ability to grow and stay on top of customer demand has always depended heavily on the quality of its people. Now, more than ever, businesses recognize that finding (and keeping!) a highly skilled and motivated workforce is pivotal to success. Maybe you're a business owner and your company is growing, or you're an employee at a small to ...
The ninth edition of this industry leader provides a highly flexible format on CD-ROM, and 3.5" disks that will work with your current computer setup. New content reflecting changing technology and workplace needs is presented in four-color, side-spiral bound texts. Multiple software enhancements and a flexible Web-Based Instructor Management Web ...
This text is aimed at students studying sport management, exercise, fitness management and athletic training. It should teach aspiring sport managers about this rapidly expanding field, enabling them to define sport management and discuss the scope of opportunities the sport industry presents. Thorough discussions on the major challenges ...
Gregg College Keyboarding and Document Processing (GDP), Word 2007 Update, 10e by Ober, Johnson, and Zimmerly provides a highly flexible, complete learning system. Building from a strong foundation, this version of GDP focuses on adding flexibility for the instructor, along with updating the program to be compatible with the new Microsoft Word ...
Its here! An all-new edition of the handbook that started the active training revolution. You'll learn how to: Assess training needs and participants Develop active training objectives Create practical opening exercises Prepare effective lectures Design active training exercises Provide for back-on-the-job application ...and much more! Silberman ...
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, ...
In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programmes. The "Kirkpatrick Model" has since become the most widely used approach to training evaluation in the corporate, government, and academic worlds. Now, for the first time, Kirkpatrick provides a comprehensive guide to his Four Level Model in "Evaluating ...
HOPE IS NOT A STRATEGY outlines a six-step program for increasing sales by leveraging client relationships, educating the sales force, and anticipating market demands. Page, a sales consultant, offers anecdotes, diagrams, and inspirational quotations to underline his sales philosophy.
Gives tips on how to maximize one's selling potential by getting appointments with Very Important Top Officers (VITOs), improving the size of the sale and the commission.
Praise for the first edition: 'As interest in coaching grows, I think Flaherty's book will come to stand out as a definitive work' - Peter M. Senge. "Coaching: Evoking Excellence in Others" proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will probe you to rethink ...
When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ...
Hillcrest Medical Center is designed for those who want to learn beginning medical transcription. This resource will provide a working knowledge of the most common medical reports used in a hospital, setting: The history and physical examination, consultation, operative report, pathology report, radiology report, and discharge summary. ...
This is a shortand outline for almost every word in the English language. The "GREGG Shorthand Dictionary Simplified" is divided into two parts: Part I contains 26,098 words most commonly used in notation with their official shorthand outlines. Also included are words that are frequently used in such fields as medicine, law, engineering, chemistry ...
How often have you tried to get a training program underway only to be met by silent stares from your audience? Or started a session with a bang and watched it fizzle out as the course progressed? Here's the book that can help you break the ice and get participants to really participate. It's packed with over 100 different exercises, activities, ...
This textbook outlines the four phases of the human resource development process--assessment, design, implementation, and evaluation--and explores the workplace socialization process, skills training programs, the importance of coaching, employee counseling, career development, and development activities for managers. The fourth edition incorporate
This comprehensive but compact guide sets a standard for any secretary or administrative assistant who wants to be perceived as a skilled professional. Topics include telephone usage, travel arrangements, recordkeeping, business and legal documents, grammar and punctuation, and an overview of word processing, databases, spreadsheets, ...
Praise for "Executive Coaching with Backbone and Heart": 'In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation' - Daryl R. Conner, CEO and president, ODR-USA, Inc. 'Mary Beth O'Neill's executive coaching gave me the tools and clarity to ...
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