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1	Raving Fans more books like this by Ken Blanchard, Sheldon M Bowles, Harvey MacKay (Foreword by) add to wishlist Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month. see all copies from $1.99! new only from $3.97! \| signed copies \| first editions \| SVS
2	The Ultimate Question: Driving Good Profits and True Growth more books like this by Frederick F Reichheld add to wishlist CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the ... see all copies from $4.95! new only from $14.30! \| signed copies \| first editions \| SVS
3	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from $1.99! new only from $8.95! \| signed copies \| first editions \| SVS
4	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from $1.99! new only from $2.45! \| signed copies \| first editions \| SVS
5	What's the Secret: To Providing a World-Class Customer Experience more books like this by John R DiJulius, III add to wishlist "What's the Secrets?" gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider ... see all copies from $17.17! new only from $17.17! \| SVS
6	Raving fans : a revolutionary approach to customer service more books like this by Kenneth H. Blanchard, Sheldon M. Bowles add to wishlist A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... see all copies from $2.15! new only from $3.56! \| SVS
7	Complaint Is a Gift more books like this by Janelle Barlow, Claas Moller add to wishlist This work demonstrates how companies can use complaints as a strategic tool to actually increase business. It offers a complete "Complaints Policy" that readers can implement in their companies and presents numerous real-life examples of good (and poor) complaint handling. see all copies from $1.99! new only from $7.76! \| signed copies \| first editions
8	The Discipline of Market Leaders more books like this by Michael Treacy (Read by), Fred Wiersema (Read by) add to wishlist The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell a box of corn flakes? Why can FedEx absolutely, positively deliver your package overnight but airlines have trouble ... see all copies from $1.99! new only from $3.95! \| signed copies \| first editions \| SVS
9	Be Our Guest: Perfecting the Art of Customer Service more books like this by Disney Institute (Creator), Michael D Eisner (Foreword by) add to wishlist In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ... see all copies from $4.29! new only from $5.89! \| first editions \| SVS
10	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company more books like this by Robert Spector, Patrick D McCarthy add to wishlist Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model ... see all copies from $1.99! new only from $5.36! \| signed copies \| first editions \| SVS
11 view cover	Consumer Behavior: Buying, Having and Being more books like this by Michael R Solomon add to wishlist For sophomore/junior-level courses in Consumer Behavior and Consumer Psychology in the department of Marketing, and for use in MBA courses. Using a lively writing style, examples that relate directly to students as consumers, and "cutting-edge" research, this critical examination of marketing practices explains why people buy things and how ... see all copies* from $1.99! new only from $14.64! \| first editions \| SVS
12 view cover	Jeffrey Gitomer's Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money more books like this by Jeffrey H Gitomer add to wishlist Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy bestseller Little Red Book of Selling. This new book goes beyond anything ... see all copies from $5.13! new only from $7.70! \| SVS
13 view cover	Services Marketing: Integrating Customer Focus Across the Firm more books like this by Valarie Zeithaml, Mary Jo Bitner, Dwayne D Gremler add to wishlist "Services Marketing, 5/e", recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across ... see all copies from $14.93! new only from $88.50!
14 view cover	Consumer Behavior more books like this by Leon G Schiffman add to wishlist This text uses a marketing segmentation approach to convey the essence of consumer behaviour and to connect psychological, sociocultural and decision-making aspects of consumer behaviour. The authors explain in an integrated fashion what consumer behaviour variables are, types and importance of consumer research and problems in performing research ... see all copies from $1.99! new only from $3.84! \| first editions \| SVS
15 view cover	Attracting Perfect Customers: The Power of Strategic Synchronicity more books like this by Stacey Hall, Jan Brogniez add to wishlist The authors outline a simple strategic process for making business so highly attractive that perfect customers and clients are naturally drawn right to them. They prove that it is no longer productive or profitable to conduct business using the war-like marketing techniques of targeting customers and outmanoeuvring the competition. Using the ... see all copies from $3.15! new only from $12.70! \| signed copies \| first editions \| SVS
16 view cover	Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives more books like this by Emily Yellin add to wishlist Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
17 view cover	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. see all copies from $1.99! new only from $10.00! \| signed copies \| first editions \| SVS
18 view cover	Award-Winning Customer Service: 101 Ways to Guarantee Great Performance more books like this by Renee Evenson add to wishlist When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ... see all copies from $5.91! new only from $5.98! \| SVS
19 view cover	The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process to Accelerate Their Customers' Success more books like this by Richard Hodge, Lou Schachter add to wishlist The trainers of the world's best sales forces unveil a new way of selling that redefines success. "The Mind of the Customer" builds on the proven performance-improvement training techniques of The Real Learning Company to supply sales and marketing professionals with a dynamic, straightforward plan for improving profitability, productivity, and ... see all copies from $3.40! new only from $14.04! \| first editions \| SVS
20 view cover	Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation more books like this by Robert Bacal add to wishlist Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the ... see all copies from $5.73! new only from $5.73! \| SVS
21 view cover	Customer Mania!: It's Never Too Late to Build a Customer-Focused Company more books like this by Ken Blanchard, Jim Ballard, Fred Finch add to wishlist From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization. see all copies from $2.58! new only from $3.85! \| signed copies \| first editions \| SVS
22 view cover	Get More Referrals Now! more books like this by Bill Cates add to wishlist This book helps you: eliminate cold calling forever; get prospects returning your calls; form powerful referral alliances; and, create an unlimited flow of quality prospects referrals. Selling in today's business environment is more challenging than ever. But the secret to success isn't longer hours and more phone calls; it's getting better ... see all copies from $5.11! new only from $10.57!
23 view cover	Customer Service Skills for Success more books like this by Robert W Lucas add to wishlist Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and ... see all copies from $32.00! new only from $49.57! \| SVS
24 view cover	Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer more books like this by Carl Sewell, Paul B Brown add to wishlist Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back. see all copies from $1.99! new only from $8.97! \| SVS
25 view cover	Consumer behavior more books like this by Michael R. Solomon add to wishlist Giving examples that relate directly to students as consumers, and critically examining marketing practices, this work explains why people buy things and how products, services, and consumption activities contribute to the broader social world that consumers experience. The work has a strong international coverage with each chapter containing a ... see all copies from $1.99! new only from $22.00! \| first editions

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	Little Red Book of Selling: 12.5 Principles of Sales Greatness: How to Make Sales Forever by Jeffrey H Gitomer see all from $3.44! new only from $11.50!
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