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1	Raving Fans more books like this by Ken Blanchard, Sheldon M Bowles, Harvey MacKay (Foreword by) add to wishlist Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month. see all copies from $1.99! new only from $4.10! \| signed copies \| first editions \| SVS
2	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from $3.92! new only from $9.88! \| signed copies \| first editions \| SVS
3	Consumer Behavior more books like this by Leon G Schiffman add to wishlist This text uses a marketing segmentation approach to convey the essence of consumer behaviour and to connect psychological, sociocultural and decision-making aspects of consumer behaviour. The authors explain in an integrated fashion what consumer behaviour variables are, types and importance of consumer research and problems in performing research ... see all copies from $1.99! new only from $9.95! \| first editions \| SVS
4	Raving fans : a revolutionary approach to customer service more books like this by Kenneth H. Blanchard, Sheldon M. Bowles add to wishlist A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... see all copies from $3.00! new only from $3.45! \| SVS
5	Consumer Behavior: Buying, Having and Being more books like this by Michael R Solomon add to wishlist For sophomore/junior-level courses in Consumer Behavior and Consumer Psychology in the department of Marketing, and for use in MBA courses. Using a lively writing style, examples that relate directly to students as consumers, and "cutting-edge" research, this critical examination of marketing practices explains why people buy things and how ... see all copies* from $1.99! new only from $10.65! \| first editions \| SVS
6	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from $1.99! new only from $3.38! \| signed copies \| first editions \| SVS
7	Consumer behavior more books like this by Michael R. Solomon add to wishlist Giving examples that relate directly to students as consumers, and critically examining marketing practices, this work explains why people buy things and how products, services, and consumption activities contribute to the broader social world that consumers experience. The work has a strong international coverage with each chapter containing a ... see all copies from $1.99! new only from $3.24! \| first editions \| SVS
8	Delivering Knock Your Socks Off Service more books like this by Performance Research Associates Inc, Sean Pratt (Read by) add to wishlist Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better. Keeping up with today's tougher and more demanding marketplace, "Delivering Knock Your Socks Off Service" is packed with all new techniques to help readers successfully work with even the most difficult customers. This ... see all copies from $3.75! new only from $13.61! \| SVS
9	The Discipline of Market Leaders more books like this by Michael Treacy, Fred Wiersema add to wishlist The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell a box of corn flakes? Why can FedEx absolutely, positively deliver your package overnight but airlines have trouble ... see all copies from $1.99! new only from $4.77! \| signed copies \| first editions \| SVS
10	Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer more books like this by Carl Sewell, Paul B Brown add to wishlist Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
11 view cover	Fish! for Life: A Remarkable Way to Achieve Your Dreams more books like this by Stephen C Lundin, PH.D., John Christensen, Harry Paul add to wishlist Author Lundin applies the principles from his previous "Fish" books--which focused on work--to daily personal challenges such as relationships, personal finance, and weight loss in this short, direct title. see all copies from $1.99! new only from $4.37! \| first editions \| SVS
12 view cover	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company more books like this by Robert Spector, Patrick D McCarthy add to wishlist Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
13 view cover	Customer Service for Dummies more books like this by Karen Leland, Keith Bailey add to wishlist In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. "Customer Service For Dummies, 2nd Edition," brims with hot tips, techniques, and lots of suggestions ... see all copies from $1.99! new only from $1.99! \| first editions \| SVS
14 view cover	Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service more books like this by Ron Willingham add to wishlist In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs. see all copies from $1.99! new only from $2.19! \| SVS
15 view cover	Ultimate Question: For Unlocking the Door to Good Profits and True Growth more books like this by Frederick F Reichheld add to wishlist CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the ... see all copies from $4.95! new only from $11.70! \| first editions \| SVS
16 view cover	Managing Knock Your Socks Off Service more books like this by Chip R Bell, Ron Zemke, John Bush (Illustrator) add to wishlist Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
17 view cover	Jeffrey Gitomer's Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money more books like this by Jeffrey H Gitomer add to wishlist Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy bestseller Little Red Book of Selling. This new book goes beyond anything ... see all copies from $5.71! new only from $12.64! \| signed copies \| SVS
18 view cover	Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation more books like this by Lisa Ford, David McNair, Bill Perry add to wishlist Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David ... see all copies from $1.99! new only from $5.98! \| SVS
19 view cover	The Disease to Please more books like this by Harriet B Braiker, Braiker Harriet add to wishlist What's wrong with being a 'people pleaser'? Plenty! 'A fascinating book...If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!' - Kay Redfield Jamison, bestselling author of "An Unquiet Mind" and "Night Falls Fast". People pleasers are not just nice people who go overboard ... see all copies from $1.99! new only from $5.85! \| first editions \| SVS
20 view cover	Be Our Guest: Perfecting the Art of Customer Service more books like this by Disney Institute (Creator), Michael D Eisner (Foreword by) add to wishlist In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ... see all copies from $2.95! new only from $5.89! \| first editions \| SVS
21 view cover	Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation more books like this by Robert Bacal add to wishlist Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the ... see all copies from $4.56! new only from $6.25! \| SVS
22 view cover	What Clients Love: A Field Guide to Growing Your Business more books like this by Harry Beckwith (Read by) add to wishlist Harry Beckwith discusses effective business tactics in a practical, down-to-earth style. He explains the sheer simplicity of a marketing plan - how to find your company's position, how to define a brand and how to manage that brand so it has its full and overwhelming impact. With sections such as "Thinking and Planning", "Communicating" and ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
23 view cover	Naked Conversations: How Blogs Are Changing the Way Businesses Talk with Customers more books like this by Robert Scoble, Shel Israel add to wishlist From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging: "Naked Conversations". According to experts Robert Scoble and Shel Israel, blogs offer businesses something that has long been lacking in their communication with customers meaningful dialogue. Devoid of corporate speak ... see all copies from $3.00! new only from $6.66! \| first editions \| SVS
24 view cover	Customer Service Skills for Success more books like this by Robert W Lucas add to wishlist Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and ... see all copies from $40.85! new only from $49.45! \| SVS
25 view cover	Services Marketing more books like this by Valarie A Zeithaml add to wishlist "Services Marketing, 4/e", by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework the structure of the text offers part openers that sequentially build the model gap by gap. Each part of the book includes ... see all copies from $1.99! new only from $2.49! \| signed copies \| first editions \| SVS

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	Fish!! a Remarkable Way to (International Edition) Boost Morale and Improve Results by Stephen C. Lundin see all from $1.99! new only from $3.46!
	Little Red Book of Selling: 12.5 Principles of Sales Greatness: How to Make Sales Forever by Jeffrey H Gitomer see all from $6.77! new only from $11.50!
	Jeffrey Gitomer's Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships by Jeffrey H Gitomer see all from $8.00! new only from $10.59!
	Gung Ho!: Turn on the People in Any Organization by Ken Blanchard, Sheldon M Bowles see all from $1.99! new only from $2.49!
	Delivering Knock Your Socks Off Service by Kristin Anderson, Ron Zemke see all from $1.99! new only from $1.99!
	Principles of Marketing by Philip Kotler, Ph.D. see all from $1.99! new only from $4.40!