About this title: Praise for "Chocolates on the Pillow Aren't Enough": 'Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: John Wiley & Sons
Date Published: 03/2007
ISBN-13:9780470043554ISBN:0470043555
Description: Very good in very good dust jacket. Very Good, In very good dust jacket. Glued binding. Paper over boards. With dust jacket. 256 p. read more
Description: Good. 2007-Hardcover----Used-Good-Hall Street Books proudly ships from Brooklyn, NY. All orders are processed and shipped within 24 hours, M-F. 100% money back No-Worry guarantee with expedited delivery and delivery confirmation available. read more
Description: Acceptable. Former Library book. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. 2009-Paperback----Used-Good-Hall Street Books proudly ships from Brooklyn, NY. All orders are processed and shipped within 24 hours, M-F. 100% money back No-Worry guarantee with expedited delivery and delivery confirmation available. read more
Binding: Paperback
Publisher: Wiley
Date Published: 2009-03-03
ISBN-13:9780470404638ISBN:0470404639
Description: Very Good. Paperback ARC book with different cover and publisher stickers. Save some $$$. Perfectly Good Reading Copy. Great Copy. Ships Lightning Fast. read more
Binding: Softcover
Publisher: John Wiley & Sons Inc
Date Published: 2009-03-03
ISBN-13:9780470404638ISBN:0470404639
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780470404638. read more
Binding: Paperback
Publisher: JOHN WILEY AND SONS LTD Country = UNITED KINGDOM
Date Published: 2009
ISBN-13:9780470404638ISBN:0470404639
Description: BRAND NEW PAPERBACK. 256 pages. Shows how by doing the same in business, you maximize the customer's experience and outscore the competition. this book recognizes that in inter*n*e*t*-fed, savvy-consumer world, it is the people-to-people connections, regardless of pr1ce point, that differentiate a customer's experience. illustrations (Paperback) read more
Binding: Hardcover
Publisher: John Wiley & Sons Inc
Date Published: 2007-02-26
ISBN-13:9780470043554ISBN:0470043555
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780470043554. read more
Description: Fine. 0470043555 signed sticker on title page by author/ Very light shelf wear / edge wear cover / pages like new condition//"Buy with Confidence-Satisfaction Guaranteed! Customer Service Makes All the Difference. " read more
Binding: Hardcover
Publisher: Wiley
Date Published: 2007
ISBN-13:9780470043554ISBN:0470043555
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Edition: ANNOTATED ED
Binding: Hardback
Publisher: JOHN WILEY AND SONS LTD Country = UNITED KINGDOM
Date Published: 2007
ISBN-13:9780470043554ISBN:0470043555
Description: BRAND NEW HARDBACK. 272 pages. (256 pages) leaders of all stripes-whether they're in business, government, or non-profit-must find a way to improve the performance of their respective organizations. one fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision. edition annotated ed (Hardback) read more
Binding: Hardback
Publisher: Wiley New York
Date Published: 2007
ISBN-13:9780470043554ISBN:0470043555
Description: BRAND NEW HARDBACK. 236 by 165 mm. One of today's most imaginative and influential executives explains how to achieve lasting success by more effectively connecting with customers in the business world, where the bottom line is always an issue, companies never stop looking for ways to improve overall performance. today, leaders of all stripes-whether they're in business, government, or non-profit-must find a way to improve the performance of their respective organizations. one fact usually ... read more
"Good overview of the changing world of customer service. I particularly like his notion that customers are more savvy these days and base their shopping choices on the overall customer experience rather than individual details such as atmosphere or lowest price. Highly recommended for anyone in a retail work environment"
"Great advice on giving the customer an amazing experience. This advice is very pertinent to the work I do. I am a photographer and the most important thing I can do is make my client happy and give them a great experience so they will come back. This book has great insight on how to do that."
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