About this title: Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better. Keeping up with today's tougher and more demanding marketplace, "Delivering Knock Your Socks Off Service" is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers' expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to ...
Note: This is a general synopsis. Each listing is described below.
Edition: 4th
Binding: Paperback
Publisher: AMACOM
Date Published: 2006-10-20
ISBN-13:9780814473658ISBN:0814473652
Description: Very good. Very minimal damage to the cover (no holes or tears, only minimal scuff marks), in some instances dust jackets are not included, no missing pages, minimal to no highlighting/under. read more
Edition: 4th
Binding: Paperback
Publisher: AMACOM
Date Published: 2006-10-20
ISBN-13:9780814473658ISBN:0814473652
Description: Good. Minimal damage to the cover, dust jacket not necessarily included minimal wear to binding, majority of pages undamaged, minimal to no highlighting/underlining of text, no missing p. read more
Binding: Paperback
Publisher: AMACOM
Date Published: 2006-10-20
ISBN-13:9780814473658ISBN:0814473652
Description: Good. Good. Clean, tight, & bright, with no tears. Highlighting, ink notes to a few pages. From The Civil War Book Shop-As close as your computer; as dependable as old Abe. read more
Binding: Softcover
Publisher: Amacom Books
Date Published: 2006-10-20
ISBN-13:9780814473658ISBN:0814473652
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780814473658. read more
Binding: Paperback
Publisher: AMACOM
Date Published: 2006
ISBN-13:9780814473658ISBN:0814473652
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Spoken Word Compact Disc
Publisher: Gildan Audio
Date Published: 2008-08-05
ISBN-13:9781596591738ISBN:1596591730
Description: NEW. Spoken Word Compact Disc. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9781596591738. read more
Binding: Paperback
Publisher: McGraw-Hill Education(Amacom)
Date Published: 2006
ISBN-13:9780814473658ISBN:0814473652
Description: BRAND NEW PAPERBACK. 9.098 by 5.902 inches. (192 pages) extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better. keeping up with today's tougher and more demanding marketplace, delivering knock your socks off service is packed with all new techniques to help readers successfully work with even the most difficult customers. this indispensable guide gives readers proven tips and strategies to help them meet customers' ... read more
Binding: Softcover
Publisher: AMACOM
Date Published: 2006-10-20
ISBN-13:9780814473658ISBN:0814473652
Description: Very Good. Excellent condition inside, may have some scuff marks on covers and page edges. May have some slight corner folds on pages. read more
Description: The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all-new techniques that will help anyone successfully work with even the most difficult customers. read more
Binding: Paperback
Publisher: AMACOM
Date Published: 2006
ISBN-13:9780814473658ISBN:0814473652
Description: Good. Books may have highlighing or writings. Will pull best book from store stock. All orders processed within 24 hours excluding weekends. read more
"Knock Your Socks Off Service, is the step by step playbook on handling any customer. This book lists many ways that anyone could use to improve there people skills. Also you will learn the fine art of depersonalizing a situation when someone is attacking you verbally."
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