About this title: What's the secret to wowing customers while maintaining a loyal and dedicated workforce? Readers learn how to do business "The Enterprise Way" in this audiobook about America's #1 car rental company.
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Your search:Books»Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers(62 available copies)
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Edition: First Edition
Binding: Hardcover
Publisher: Doubleday
Date Published: 2007
ISBN-13:9780385518321ISBN:0385518323
Description: Good. Reasonable and presentable hard covered edition in a full dust jacket. Just a bit of shelf wear to the covers. A clean read! read more
Description: Very good. By Kirk Kazanjian; ISBN: 0385518323; Pub. : Doubleday Business; Pub. Date: 2007-01-16; Media: Hardcover; Weight: 13.6 oz.; Hard cover with dustjacket. Appears to have never been read. by Kirk Kazanjian; ISBN: 0385518323; Pub. : Doubleday Business; Pub. Date: 2007-01-16; Media: Hardcover; Weight: 13.6 oz.; Hard cover with dustjacket. Appears to have never been read. read more
Binding: Hardcover
Publisher: Currency
Date Published: 2007
ISBN-13:9780385518321ISBN:0385518323
Description: New in new dust jacket. No Remainder Mark, No Damage, 100% satisfaction guaranteed. Ship twice daily. Glued binding. Paper over boards. With dust jacket. 233 p. Audience: General/trade. read more
Edition: First Edition (Stated)
Binding: Hardcover
Publisher: Currency Doubleday, New York, New York, U.S.A.
Date Published: 2007
ISBN-13:9780385518321ISBN:0385518323
Description: Very Good in Very Good jacket. Very Good/Very Good, Hardback/Dust Jacket, First Edition, 233 pages. read more
Binding: Hardcover
Publisher: Currency
Date Published: 2007-01-16
ISBN-13:9780385518321ISBN:0385518323
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780385518321. read more
Binding: Hardcover
Publisher: Currency
Date Published: 2007
ISBN-13:9780385518321ISBN:0385518323
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Audio CD
Publisher: Random House Audio
Date Published: 2007
ISBN-13:9780739342039ISBN:0739342037
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Description: Very Good. B000NTKYOU 2007 Books on Tape, Unabridged, 7 Compact Discs, Running Time 8 hours 20 minutes, used library Withdrawn Copy. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Very good. Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
"The CEO at my last company made the members of the Employee Council read this. Why we were reading a book about customers instead of employees, I'm not sure. This book was very interesting, though. I liked reading through it and thinking about what my company (and past companies I'd worked for) was doing like Enterprise, what we were not, how Enterprise's principals could be applied to other situations, etc.
Also, it made me think about the experiences I've had with Enterprise and what I've seen put into action. And pretty much convinced me to rent a car from them every time."
"To me, this book was common knowledge. I mean, it seems SO CLEAR. SO EASY. But truth be told, some of the simplest ideas on servicing customers is not practiced in the business world today. I am proud to work for a company that sets the standard for excellency, but feel, that honestly, even some of our own employees could use some 'one on one time' with this book."
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