About this title: The son of the author of the famed "7 Habits" books launches a new series on the defining principle of personal and economic success for the 21st century: trust. Charts & illustrations.
Note: This is a general synopsis. Each listing is described below.
Binding: Audio CD
Publisher: Simon & Schuster Audio
Date Published: 2006
ISBN-13:9780743564694ISBN:0743564693
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Paperback
Publisher: Simon & Schuster Ltd
Date Published: 2006-11-06
ISBN-13:9780743295604ISBN:0743295609
Description: Fair. Text unmarked. Cover has some edgewear. Some page edges were bent/dog-eared. Some pages have light printing/looks like a printing error. Good as a reading copy. read more
Binding: Softcover
Publisher: Free Pr
Date Published: 2008-02-05
ISBN-13:9781416549000ISBN:1416549005
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9781416549000. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Free Pr
Date Published: 2006-10-17
ISBN-13:9780743297301ISBN:074329730X
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780743297301. read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2006
ISBN-13:9780743297301ISBN:074329730X
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Paperback
Publisher: SIMON & SCHUSTER LTD Country = UNITED KINGDOM
Date Published: 2006
ISBN-13:9780743295604ISBN:0743295609
Description: BRAND NEW PAPERBACK. 324 pages. (384 pages) shows how, in the new global economy, trust-and the speed at which it is established-is the essential ingredient for successful business. illustrations (Paperback) read more
"Not exactly a page turner, but definitely paints a fantastic scenario of how trust in your coworkers/employees truly enhances the bottom line -- and makes for an excellent place to work."
"Like most business books, the final 100 pages feels like filler. Skimmed those. Lots of page tabs on the early chapters though. Good reminders for personal and work life."
"It is easy reading and practical book. Basic rules learned is: A person gains trust by demonstrate the character is with integrity & win-win intention and also with the capability and tracked result delivery. One point impressed me "People always judge themselves by intention and judge others by behavior.""
"The bulk of this short book might be characterized as "moral philosophy 101." It will be informative for moral imbeciles and those (many, by the measure of apparent business ethics) who don't believe that personal and business ethics have any connection. It's a basic outline of how to extend and create trust, and how to reciprocate when you receive it. Formulaic pop psychology.
The value of the book for me was in the first chapter. It makes the case for trust as a business value, that high trust increases speed and decreases cost. Covey gives the example of the acquisition of a $20 billion dollar business from Walmart by Warren Buffett, done in a two hour meeting, and with complete legal approval in less than a month, as a demonstration of just what a difference trust can make. On the reverse side, he points out the increased cost and inconvenience of air travel since 9/11 as an object lesson in the costs and penalties of reduced trust.
I remember when we started O'Reilly's publishing business. We would take orders on the phone, tell people to send us a check, and send out the books immediately, without waiting to receive payment. We did get stiffed a few times, but overall, it was a good plan.
Today, we offer our ebooks without DRM for the same reason: we trust our users not to screw us. It's good business.
Interestingly, I first heard about this book from Dave Wennergren, the CIO of the Department of Defense. It's an idea that really resonates here for government, and it's one that I've been passing on in my talks about gov 2.0.
In that regard, there's a great quote about Craigslist in the latest issue of Wired:
"If most people are good and their needs are simple, all you have to do to serve them well is build a minimal infrastructure allowing them to get together and work things out for themselves. Any additional features are almost certainly superfluous and could even be damaging." --Gary Wolf, Wired Magazine, Sept 2009
Even though I gave this book only three stars, it's worth reading for the first chapter."
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