About this title: Here, is a completely updated edition of the best-selling "Resolving Conflicts at Work". This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work, and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Softcover
Publisher: Jossey-Bass Inc Pub
Date Published: 2005-10-04
ISBN-13:9780787980245ISBN:0787980242
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780787980245. read more
Binding: Paperback
Publisher: Pfeiffer
Date Published: 2005
ISBN-13:9780787980245ISBN:0787980242
Description: BRAND NEW PAPERBACK. 229 by 180 mm. Here is a completely updated edition of the best-selling resolving conflicts at work. this definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. this new edition ... read more
Edition: Revised
Binding: Paperback
Publisher: John Wiley & Sons Inc
Date Published: 2005
ISBN-13:9780787980245ISBN:0787980242
Description: New. A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide fo... read more
Description: Very good. No dust jacket as issued. Trade paperback (US). Glued binding. 340 p. Contains: Illustrations. Audience: General/trade. In Excellent Condition. Ships from Ontario. read more
"This is a worthwhile book for developing the ability to resolve conflicts at work or anywhere. The authors address eight "strategies" or needs, skills, and tools for getting past impasses in conflict to resolution. For those who are involved in negotiation or mediation, this is a particularly good compelement to the integrative or "mutual gains" styles of negotiation. Cloke and Goldsmith identify the following strategies for resolving conflict, and in parentheses I have included what I believe to be some related negotiation issues:
Strategy 1: Change the culture and context of conflict (framing, setting the tone for integrative negotiation) Strategy 2: Listen actively, empathetically, and responsively (Clarify interests and task information) Strategy 3: Acknowledge and integrate emotions to solve problems (separate the people from the problems) Strategy 4: Search beneath the surface for hidden meaning (look beyond positions to the underlying interests of the parties) Strategy 5: Separate what matters from what gets in the way (separate people from problems, and positions from interests) Strategy 6: Stop rewarding and learn from difficult behaviors (handle dirty tricks without departing from an integrative approach to negotiation) Strategy 7: Solve problems creatively, plan strategically, and negotiate collaboratively Strategy 8: Explore resistance, mediate, and design systems for prevention and resolution.
This is another book that is required reading in my graduate class on negotiation, and one which I often recommend in my corporate training programs."
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