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Service Leadership: The Quest for Competitive Advantage

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Service Leadership: The Quest for Competitive Advantage

by Svafa Grvnfeldt, Judith Banks Strother, Svafa Gronfeldt

About this title: Providing a solid focus on strategy throughout the text, this book introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. The book integrates the use of applications and measurements and incorporates extensive cases and interviews from executives at large multinational corporations, representing various countries and cultures.

Note: This is a general synopsis. Each listing is described below.

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Service Leadership: the Quest for Competitive Advantage used book

Service Leadership: the Quest for Competitive Advantage

by Svafa Grönfeldt

price: $40.00

Ships from CA, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softbound Publisher: SAGE Publications, Thousand Oaks Date Published: 2006 ISBN-13: 9781412913751 ISBN: 1412913756

Description: Near Fine. Oversize trade paperback, 7" x 10", [xiii] 319 pages. Muddy stain on top edge without bleedthrough, otherwise no indications of use. Clean and bright, square and tight, no creasing, no edgewear, no markings of any kind. Same-day shipping, with Delivery Confirmation, of orders received by noon Pacific Time. read more

condition:

Book: Very Good

 

seller information:

Name: Shrewsbury's Remarkable Books, CA, USA

Reliability: Best

Service Leadership: The Quest for Competitive Advantage new book

Service Leadership: The Quest for Competitive Advantage

by Grvnfeldt, Svafa, and Strother, Judith Banks, and Gronfeldt, Svafa

price: $82.74

Ships from NV, USA Order this item today and it should be delivered to any address by Thursday, December 24. Eligible for Super Value Shipping

Binding: Trade paperback Publisher: Sage Publications (CA) Date Published: 2005 ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. Trade paperback (US). Glued binding. 336 p. read more

condition:

Book: New

 

seller information:

Name: Alibris, NV, USA
Eligible for free shipping

Reliability: Best

Service Leadership: the Quest for Competitive Advantage used book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gr? Nfeldt, Judith B. (Banks) Strother

price: $144.70

Ships from IN, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9781412913744 ISBN: 1412913748

Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more

condition:

Book: Good

 

seller information:

Name: Better World Books, IN, USA

Reliability: Best

Service Leadership: the Quest for Competitive Advantage used book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gronfeldt, Judith Banks Strother

price: $26.22

Ships from FL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Sage Publications, Inc Date Published: 2005 ISBN-13: 9781412913751 ISBN: 1412913756

Description: Good. read more

condition:

Book: Good

 

seller information:

Name: Overstock Book, FL, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage used book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gronfeldt; Judith Banks Strother

price: $66.22

Ships from WI, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Sage Publications, Inc Date Published: 2005-11-30 ISBN-13: 9781412913751 ISBN: 1412913756

Description: Good. Excellent customer service. May ship from alternate location depending on your zip code and availability. Satisfaction guaranteed! ! read more

condition:

Book: Good

 

seller information:

Name: Kings Ridge Media, WI, USA

Reliability: High

Service Leadership: the Quest for Competitive Adva new book

Service Leadership: the Quest for Competitive Adva

by Grvnfeldt, Svafa; Strother, Judith Banks

price: $67.95

Ships from IL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: SAGE PUBN Date Published: 2005 ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theor... read more

condition:

Book: New

 

seller information:

Name: Paperbackshop, IL, USA

Reliability: High

Service Leadership the Quest for Competitive Advantage, Judith Strother new book

Service Leadership the Quest for Competitive Advantage, Judith Strother

price: $73.11

Ships from CT, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. read more

condition:

Book: New

Available qty: >10

 

seller information:

Name: TextbookX, CT, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gr¿Nfeldt, Judith B. (Banks) Strother

price: $78.45

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. NO EXPEDITED SHIPPING! Brand new item. read more

condition:

Book: New

Available qty: 4

 

seller information:

Name: A1Books, NJ, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gr¿Nfeldt, Judith B. (Banks) Strother

price: $80.88

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. Brand new book. read more

condition:

Book: New

 

seller information:

Name: A1Books, NJ, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gronfeldt; Judith Banks Strother

price: $81.12

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: SAGE Publications ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. PLEASE NOTE: All books are promptly imported from the UK using DHL or Royal Mail international mail WITH TRACKING NUMBER. Delivery is typically 5-10 working days. Please do not select expedited shipping. Professional and reliable bookseller (est.1987). read more

condition:

Book: New

Available qty: 10

 

seller information:

Name: Books Express USA, NJ, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gronfeldt

price: $82.42

Ships from FL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Sage Publications, Inc Date Published: 2005 ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. read more

condition:

Book: New

Available qty: 4

 

seller information:

Name: More Books, FL, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Judith Banks Strother, Svafa Gronfeldt, Svafa Grvnfeldt

price: $86.93

Ships from NSW, AUSTRALIA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: Sage Publications (CA) ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. ISBN10: 1412913756. read more

condition:

Book: New

Available qty: 3

 

seller information:

Name: BOOKS_DOWN_UNDER, NSW, AUSTRALIA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Judith Banks Strother, Svafa Gronfeldt, Svafa Grvnfeldt

price: $88.04

Ships from KENT, UNITED KINGDOM Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: Sage Publications (CA) ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. Please note that deliveries to addresses in the UK and Europe will be in 4-14 business days. Other countries should refer to Alibris standard times. ISBN10: 1412913756. read more

condition:

Book: New

 

seller information:

Name: A Green Hippo, KENT, UNITED KINGDOM

Reliability: High

Service Leadership the Quest for Competitive Advantage, Judith Strother new book

Service Leadership the Quest for Competitive Advantage, Judith Strother

price: $147.42

Ships from CT, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9781412913744 ISBN: 1412913748

Description: New. read more

condition:

Book: New

Available qty: >10

 

seller information:

Name: TextbookX, CT, USA

Reliability: High

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Judith Banks Strother, Svafa Gronfeldt, Svafa Grvnfeldt

price: $82.38

Ships from MI, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: Sage Publications (CA) ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. PLEASE NOTE that we do not offer expedited shipping. Orders placed with the priority shipping option will automatically be canceled. ISBN10: 1412913756. read more

condition:

Book: New

 

seller information:

Name: PremierBook, MI, USA

Reliability: Average

Service Leadership: the Quest for Competitive Advantage new book

Service Leadership: the Quest for Competitive Advantage

by Svafa Gronfeldt; Judith Banks Strother

price: $86.17

Ships from UNITED KINGDOM Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: SAGE Publications ISBN-13: 9781412913751 ISBN: 1412913756

Description: New. PLEASE NOTE: All books are promptly shipped from our UK warehouse using Royal Mail International Priority mail. Heavier or more expensive books are shipped with a TRACKING NUMBER. Professional and reliable bookseller (est.1987). read more

condition:

Book: New

Available qty: 10

 

seller information:

Name: Books Express, UNITED KINGDOM

Reliability: Average


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