About this title: First published in 1995, "The Nordstrom Way" is a classic guide to great customer service. This new book replaces "The Nordstrom Way" with an even more practical guide to becoming the Nordstrom of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own ...
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Your search:Books»The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization(20 available copies)
Binding: Softcover
Publisher: John Wiley & Sons Inc
Date Published: 2005-03-08
ISBN-13:9780471702863ISBN:0471702862
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780471702863. read more
Description: Fine; Collectible. Signed by Author (Robert Spector). 1st Printing (Full 10 number line) New book! Free deliver confirmation! Satisfaction guaranteed! read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Binding: Paperback
Publisher: John Wiley & Sons Inc
Date Published: 2005
ISBN-13:9780471702863ISBN:0471702862
Description: New. Service Principles from America's #1 Customer Service Company Praise for The Nordstrom Way "For anyone looking to understand customer service at its best, this book bubbles with insights. "--BusinessWeek "Outstanding customer service and Nordstrom ar... read more
Binding: Paperback
Publisher: John Wiley and Sons Ltd
Date Published: 2005
ISBN-13:9780471702863ISBN:0471702862
Description: New. Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963. The company still maintains its old fashioned values. Here, the authors not only explain the principles of the world's best customer service compan... read more
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