About this title: Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.
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Binding: Paperback
Publisher: McGraw-Hill
Date Published: 2004
ISBN-13:9780071444538ISBN:007144453X
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Softcover
Publisher: McGraw-Hill
Date Published: 2004-12-01
ISBN-13:9780071444538ISBN:007144453X
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780071444538. read more
Binding: Paperback
Publisher: McGraw-Hill Education(McGraw-Hill Professional)
Date Published: 2005
ISBN-13:9780071444538ISBN:007144453X
Description: BRAND NEW PAPERBACK. 8 by 5 inches. (175 pages) most employees can benefit from learning to use specific verbal techniques to handle customers difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. in the best-case scenario, angry customers who are not defused properly will not return. this book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for ... read more
Binding: Paperback
Publisher: MCGRAW HILL BOOK CO
Date Published: 2005
ISBN-13:9780071444538ISBN:007144453X
Description: New. Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest t... read more
Binding: Paperback
Publisher: Mcgraw-Hill Education-Europe
Date Published: 2005
ISBN-13:9780071444538ISBN:007144453X
Description: New. Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of... read more
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