About this title: Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and ...
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Description: Fine. 0071443304 Ships next business day. NEW/UNREAD! ! ! Text is Clean and Unmarked! --Be Sure to Compare Seller Feedback and Ratings before Purchasing--Has a small ink mark on bottom/exterior edge of pages. May have light shelf wear to cover from storage, if any. read more
Binding: Hardback
Publisher: McGraw-Hill Education(McGraw-Hill Professional)
Date Published: 2005
ISBN-13:9780071443302ISBN:0071443304
Description: BRAND NEW HARDBACK. 9.299 by 6.402 inches. (558 pages) many of the six sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors however, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. this resource addresses those differences and provides a roadmap for implementing customer-centric six sigma. part i. service quality benchmarks ... read more
Binding: Hardback
Publisher: MCGRAW HILL/IRWIN PROFESSIONAL
Date Published: 2005
ISBN-13:9780071443302ISBN:0071443304
Description: New. MAXIMIZE CUSTOMER-RELATED BUSINESS FUNCTIONS THROUGH SIX SIGMA "Six Sigma for Transactions and Service" delivers a comprehensive roadmap to optimize customer-related business functions. Featuring how-to's for making systems such as customer billing, ... read more
Binding: Hardback
Publisher: Mcgraw-Hill Education-Europe
Date Published: 2004
ISBN-13:9780071443302ISBN:0071443304
Description: New. Many of the Six Sigma methods successfully used in manufacturing are being utilised in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified s... read more
Description: We are no longer able to guarantee delivery by Christmas. Please note that deliveries to addresses in the UK and Europe will be in 4-14 business days. Other countries should refer to Alibris standard times. MAXIMIZE CUSTOMER-RELATED BUSINESS FUNCTIONS THROUGH SIX SIGMA "Six Sigma for Transactions and Service" delivers a comprehensive roadmap to optimize customer-related business functions. Featuring how-to's for making systems such as customer billing, order processing, and call center ... read more
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