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Customer Service: Building Successful Skills for the Twenty-First Century

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Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

About this title: "Customer Service, 3/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Note: This is a general synopsis. Each listing is described below.

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Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Text appears free of marks, writing, and highlighting. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more

condition:

Book: Good

 

seller information:

Name: The Book Place, IL, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Interior may have markings. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more

condition:

Book: Good

 

seller information:

Name: The Book Place, IL, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Interior may have markings. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more

condition:

Book: Good

 

seller information:

Name: The Book Place, IL, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. 2nd Edition. Good Condition. Reasonable wear. Still very usable. Clean, mark-free interior! May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more

condition:

Book: Good

 

seller information:

Name: The Book Place, IL, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from MD, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Edition: 3rd edition Binding: Softcover Publisher: Career Education Date Published: 5/21/2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very good. read more

condition:

Book: Very Good

 

seller information:

Name: Ukazoo Books, MD, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IN, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more

condition:

Book: Good

Available qty: 6

 

seller information:

Name: Better World Books, IN, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from IN, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more

condition:

Book: Very Good

Available qty: >10

 

seller information:

Name: Better World Books, IN, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W. Lucas

price: $1.99

Ships from MD, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Edition: third Binding: Softcover ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. [ No Hassle 30 Day Returns ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Torn pages: NO ] [ Broken Seams: NO ] Publisher: McGraw-Hill Companies, The Pub Date: 5/1/2004 Binding: Paperback Pages: 416. read more

condition:

Book: Good

 

seller information:

Name: BookHolders, MD, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Lucas, Robert W

price: $1.99

Ships from WA, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Edition: 3rd ed. Binding: Trade paperback Publisher: Irwin/McGraw-Hill Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. Trade paperback (US). Glued binding. 416 p. Contains: Illustrations. read more

condition:

Book: Good

 

seller information:

Name: Great Buy Books, WA, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $14.93

Ships from WI, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004-05-21 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very Good. ***NEWER 2005 printing*** 3rd Edition as Shown! Same ISBN. Slight cover wear, crease on cover. Clean pages! Fast service. Thank you for selecting me! SKU: 92508-1105. read more

condition:

Book: Very Good

 

seller information:

Name: Colossians 317, WI, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century new book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $84.83

Ships from TX, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004-05-21 ISBN-13: 9780072938050 ISBN: 0072938056

Description: New. Brand New. Never Used. read more

condition:

Book: New

Available qty: 3

 

seller information:

Name: ExtremelyReliable, TX, USA

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century new book

Customer Service: Building Successful Skills for the Twenty-First Century

by Lucas, Robert W

price: $91.80

Ships from NV, USA Order this item today and it should be delivered to any address by Thursday, December 24. Eligible for Super Value Shipping

Edition: 3rd ed. Binding: Trade paperback Publisher: Irwin/McGraw-Hill Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: New. Trade paperback (US). Glued binding. 416 p. Contains: Illustrations. read more

condition:

Book: New

Available qty: 3

 

seller information:

Name: Alibris, NV, USA
Eligible for free shipping

Reliability: Best

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from WA, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover Publisher: Career Education ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. read more

condition:

Book: Good

 

seller information:

Name: Motor City Books, WA, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $1.99

Ships from FL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Acceptable. read more

condition:

see description

 

seller information:

Name: Gibson's Bookstore Inc_south, FL, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $2.49

Ships from CA, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover ISBN-13: 9780072938050 ISBN: 0072938056

Description: Satisfaction Guaranteed. Shipped quickly. 2004. Paperback. 3 Ed. Used, very good. Very good overall with light to moderate wear. No dust jacket. read more

condition:

Book: Very Good

 

seller information:

Name: QualityBargainBooks, CA, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $2.95

Ships from AR, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. 3rd Edition text. Ships fast. Expedited shipping 2-4 business days; Standard shipping 7-14 business days. Ships from USA! read more

condition:

Book: Good

 

seller information:

Name: Campus Bookstore, AR, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Lucas, Robert W.

price: $22.00

Ships from NY, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Edition: Third Edition Binding: Softcover Publisher: Irwin Professional Pub, Burr Ridge, Illinois, U.S.A. Date Published: 2005 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very Good. 4to-over 9¾"-12" tall 0072938056 Clean and Solid Copy a few passages highlighted. read more

condition:

Book: Good

 

seller information:

Name: Small World Books, NY, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $46.41

Ships from FL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very good. read more

condition:

Book: Very Good

Available qty: 4

 

seller information:

Name: More Books, FL, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century new book

Customer Service: Building Successful Skills for the Twenty-First Century

by Lucas

price: $69.75

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9780072938050 ISBN: 0072938056

Description: BRAND NEW. 0072938056. read more

condition:

Book: New

Available qty: >10

 

seller information:

Name: indoo, NJ, USA

Reliability: High

Building Successful Skills for the Twenty-First Century new book

Building Successful Skills for the Twenty-First Century

by Lucas, Robert W

price: $71.11

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover ISBN-13: 9780072938050 ISBN: 0072938056

Description: New. NO EXPEDITED SHIPPING! Brand new item. read more

condition:

Book: New

Available qty: >10

 

seller information:

Name: A1Books, NJ, USA

Reliability: High

Building Successful Skills for the Twenty-First Century new book

Building Successful Skills for the Twenty-First Century

by Lucas, Robert W

price: $89.64

Ships from NJ, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover ISBN-13: 9780072938050 ISBN: 0072938056

Description: New. Brand new book. read more

condition:

Book: New

 

seller information:

Name: A1Books, NJ, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century new book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $93.14

Ships from FL, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Paperback Publisher: Career Education Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: New. read more

condition:

Book: New

Available qty: 4

 

seller information:

Name: More Books, FL, USA

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century new book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W. Lucas

price: $107.52

Ships from MERSEYSIDE, UNITED KINGDOM Order this item today and it should be delivered to any address by Thursday, December 24.

ISBN-13: 9780072938050 ISBN: 0072938056

Description: BRAND NEW FROM THE SAINT BOOKSTORE. read more

condition:

Book: New

Available qty: 5

 

seller information:

Name: The Saint Bookstore, MERSEYSIDE, UNITED KINGDOM

Reliability: High

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W Lucas

price: $13.95

Ships from KY, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Binding: Softcover ISBN-13: 9780072938050 ISBN: 0072938056

Description: Very Good. 3rd Edition. 2004 Paperback. Orders usually ship on or before next business day. May have highlighting. We send best copy available. read more

condition:

Book: Good

Available qty: >10

 

seller information:

Name: Bunches of Books, KY, USA

Reliability: Average

Customer Service: Building Successful Skills for the Twenty-First Century used book

Customer Service: Building Successful Skills for the Twenty-First Century

by Lucas, Robert W

price: $20.00

Ships from NC, USA Order this item today and it should be delivered to any address by Thursday, December 24.

Edition: 3rd ed. Binding: Trade paperback Publisher: Irwin/McGraw-Hill Date Published: 2004 ISBN-13: 9780072938050 ISBN: 0072938056

Description: Good. No dust jacket as issued. Trade paperback (US). Glued binding. 416 p. Contains: Illustrations. Audience: General/trade. Good condition. US student edition. Ships out quickly. read more

condition:

Book: Good

 

seller information:

Name: textbookwizards, NC, USA

Reliability: Average


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