About this title: "Customer Service, 3/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: Career Education
Date Published: 2004
ISBN-13:9780072938050ISBN:0072938056
Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Text appears free of marks, writing, and highlighting. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Binding: Paperback
Publisher: Career Education
Date Published: 2004
ISBN-13:9780072938050ISBN:0072938056
Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Interior may have markings. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Binding: Paperback
Publisher: Career Education
Date Published: 2004
ISBN-13:9780072938050ISBN:0072938056
Description: Good. 3rd Edition. Good Condition. Reasonable wear-still very useable. Interior may have markings. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Binding: Paperback
Publisher: Career Education
Date Published: 2004
ISBN-13:9780072938050ISBN:0072938056
Description: Good. 2nd Edition. Good Condition. Reasonable wear. Still very usable. Clean, mark-free interior! May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. [ No Hassle 30 Day Returns ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Torn pages: NO ] [ Broken Seams: NO ] Publisher: McGraw-Hill Companies, The Pub Date: 5/1/2004 Binding: Paperback Pages: 416. read more
Binding: Paperback
Publisher: Career Education
Date Published: 2004-05-21
ISBN-13:9780072938050ISBN:0072938056
Description: Very Good. ***NEWER 2005 printing*** 3rd Edition as Shown! Same ISBN. Slight cover wear, crease on cover. Clean pages! Fast service. Thank you for selecting me! SKU: 92508-1105. read more
Description: Good. Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. read more
Description: Satisfaction Guaranteed. Shipped quickly. 2004. Paperback. 3 Ed. Used, very good. Very good overall with light to moderate wear. No dust jacket. read more
Description: Very Good. 3rd Edition. 2004 Paperback. Orders usually ship on or before next business day. May have highlighting. We send best copy available. read more
Description: Good. No dust jacket as issued. Trade paperback (US). Glued binding. 416 p. Contains: Illustrations. Audience: General/trade. Good condition. US student edition. Ships out quickly. read more
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