About this title: This revision of "Customer Service: Skills & Concepts for Success" features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: McGraw-Hill/Irwin
Date Published: 2000
ISBN-13:9780078226335ISBN:0078226333
Description: Good. Good Condition. Reasonable wear-still very useable. Text appears free of marks, writing, and highlighting. May have bookstore-related stamps/stickers/marks. Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Binding: Paperback
Publisher: McGraw-Hill/Irwin
Date Published: 2000
ISBN-13:9780078226335ISBN:0078226333
Description: Good. 131-Y Books rated "Good" may have some notes, underlining, or highlighting. These books also may contain the previous owner's name, stamp, sticker, or gift inscription, or may be library discards. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very good. No dust jacket as issued. (A8_5/9)Book is in good condition. Trade paperback (US). Glued binding. 532 p. Contains: Illustrations. Audience: General/trade. read more
Description: Good. Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. read more
Description: New. 0078226333 New-Was a display copy. Has some moderate browse wear, corners show some wear, small part of cover has an abrasion, but it is new and going cheap! read more
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