About this title: "Reichheld outlines a strong argument for companies to develop policies that foster loyalty among customers and employers." - "Financial Times". In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. ...
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Binding: Paperback
Publisher: McGraw-Hill Education(Harvard Business School Press)
Date Published: 2003
ISBN-13:9781591393245ISBN:1591393248
Description: BRAND NEW PAPERBACK. 9.201 by 6.098 inches. (240 pages) reichheld outlines a strong argument for companies to develop policies that foster loyalty among customers and employers. -financial times in this provocative yet practical book, fred reichheld argues that loyalty provides the acid test for leadersh1p in today's volatile business environment, and that most leaders deserve failing grades. reichheld's 1996 international bestseller, the loyalty effect, set out his theory and convincingly ... read more
Binding: Paperback
Publisher: Harvard Business School Press (July 3, 2003)
Date Published: 7/3/2003
ISBN-13:9781591393245ISBN:1591393248
Description: New. 1591393248. This book is brand new; never used or opened. No remainder marks. This is a softcover edition so it may have some shelfwear. read more
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