About this title: "Customer Relationship Management" presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme. The book backs up these five processes - strategy ...
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Note: This is a general synopsis. Each listing is described below.
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Butterworth-Heinemann
Date Published: 2002
ISBN-13:9780750656771ISBN:0750656778
Description: Good in fine dust jacket. Highlighting/underlining. Sewn binding. Cloth over boards. 302 p. Audience: General/trade. 2 case studies have some penned notes. The rest of the book including DJ is like new. read more
Binding: Hardback
Publisher: Elsevier Science
Date Published: 2002
ISBN-13:9780750656771ISBN:0750656778
Description: BRAND NEW HARDBACK. 9.21 by 6.14 inches. (302 pages) customer relationsh1p management presents a ground-breaking strategic framework for successful crm policy. built around professor payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a crm programme. the book backs up these five processes-strategy development, value creation, channel and media integration, information management and performance ... read more
Binding: Hardback
Publisher: BUTTERWORTH HEINEMANN
Date Published: 2002
ISBN-13:9780750656771ISBN:0750656778
Description: New. Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum im... read more
Description: New. PLEASE NOTE: All books are promptly imported from the UK using DHL or Royal Mail international mail WITH TRACKING NUMBER. D elivery is typically 5-10 working days. Please do not select expedited shipping. Professional and reliable bookseller (est.1987). read more
Description: New. PLEASE NOTE: All books are promptly shipped from our UK warehouse using Royal Mail or DHL. International Priority mail for non-UK deliveries. Delivery is typically 2-4 working days for UK delivery. Heavier or more expensive books are shipped with a TRACKING NUMBER. Professional and reliable bookseller (est.1987). read more
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