About this title: A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Note: This is a general synopsis. Each listing is described below.
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Bard Press (TX)
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: Very good in good dust jacket. Very clean interior. Has some cover and edge wear. Sewn binding. Cloth over boards. With dust jacket. 288 p. Audience: General/trade. read more
Binding: Hardcover
Publisher: Bard Press
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: Acceptable. FAIR Condition: Moderate water damage; No Dust Jacket; Text clean; Binding tight: Fair Condition! Reading Copy Only! Overall below average used book. May have highlighting, underlining, notes, price sticker on cover, or be an ex-library book. read more
Binding: Hardcover
Publisher: Bard Press (TX)
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: Fine in fine dust jacket. Sewn binding. Cloth over boards. With dust jacket. 288 p. Audience: General/trade. Great copy. More info upon request. Packaged securely and shipped promptly. read more
Binding: Hardcover
Publisher: Bard Press (TX)
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: Fine in fine dust jacket. name sticker on first page inside cover-otherwise beautiful condition. Sewn binding. Cloth over boards. With dust jacket. 288 p. Audience: General/trade. read more
Binding: Hardcover
Publisher: Bard
Date Published: 1998-09-01
ISBN-13:9781885167309ISBN:188516730X
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9781885167309. read more
Binding: Hardcover
Publisher: Bard Press
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Description: Fine in Fine jacket. 8vo-over 7¾"-9¾" tall. Signed by Author 288 pgs plus cards at back. ** SIGNED ** Clean tight and bright. Appears either very lightly read or unread. Author signedi in red on cover page. read more
Description: Near Fine in Near Fine jacket. This 6"x9" hard cover book has a grey dj with white, gold and grey lettering on the dj. A book about how to make customers love you, keep them coming back and tell everyone they know. A clean and tight copy of the book. 288 indexed pages. read more
Binding: Hardcover
Publisher: Bard Press
Date Published: 1998
ISBN-13:9781885167309ISBN:188516730X
Description: Good. Unless specifically noted to the contrary, item may contain library markings; 100% of this purchase will support literacy programs through a nonprofit organization! read more
Description: Good. Used copy-Because of our high volume, we can not accurately describe each book, so we list the MINIMUM condition you can expect; most are better than the condition listed. read more
"If you are in the customer service industry, then this book is written for you.
Gitomer, in his typically forward manner, breaks down the components of why "customer satisfaction" has failed. And he then builds a case for why "customer loyalty" is the only way to run a business."
It was extremely repetitive and could have been cut and diced into a concise essay. There are good lessons, but the lessons seemed to repeat themselves in every chapter."
"This was mostly read. I would've finished it if the author didn't repeat himself nearly every other sentence. I got the gist though. Really, just read the title and you get the idea."
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