About this title: As the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and their performance can make or break the success of virtually any project or product. Yet it is challenging to motivate them because they receive less training and lower pay than virtually anyone else in your ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: McGraw-Hill
Date Published: 2002
ISBN-13:9780071388887ISBN:0071388885
Description: Good. Used item may show library stamps, stickers and marks. Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Paperback
Publisher: McGraw-Hill
Date Published: 2002-12-24
ISBN-13:9780071388887ISBN:0071388885
Description: Very Good. Book is in great condition. Cover has minor shelf, corner, and edge wear. Some pages have been dogeared. Pages are clean and binding is tight. read more
Binding: Paperback
Publisher: McGraw-Hill Education(McGraw-Hill Professional)
Date Published: 2003
ISBN-13:9780071388887ISBN:0071388885
Description: BRAND NEW PAPERBACK. 9.098 by 7.299 inches. (350 pages) as the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and their performance can make or break the success of virtually any project or product. yet it is challenging to motivate them because they receive less training and lower pay than virtually anyone else in your organization. managing and motivating contact center employees gives you the field-proven ... read more
Binding: Paperback
Publisher: MCGRAW HILL BOOK CO
Date Published: 2002
ISBN-13:9780071388887ISBN:0071388885
Description: New. "Managing and Motivating Contact Center Employees "reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone w... read more
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