About this title: Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization.
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Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good in fine dust jacket. Sewn binding. Cloth over boards. With dust jacket. 288 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1999-02-12
ISBN-13:9780684845111ISBN:0684845113
Description: New in New jacket. BRAND NEW IN SHRINK WRAP. Book has slight shelf wear from storage(Similar to what you see at retail chains); otherwise the book is in excellent condition. read more
Binding: Hardcover
Publisher: Free Press, New York, NY, USA
Date Published: 1999
ISBN-13:9780684845111ISBN:0684845113
Description: GOOD in GOOD jacket. Pages are flat but contain highlighting thru-out (generally quite neat and careful). Dust jacket has bumped edges and the associated small ruffles and wrinkles; no tears. Moderate shelving bumps and scuffs to hardcover. Secure binding. No previous owner names or gift inscriptions. 010309 (kcam9) read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1999-02-12
ISBN-13:9780684845111ISBN:0684845113
Description: New. Fine copy of first edition. Inscribed"To Karen, who truly has a sould of service! So nice to meet you at Yale. 2/13/99" and signed by author. read more
Binding: Hardcover
Publisher: Free Pr
Date Published: 1999-02-01
ISBN-13:9780684845111ISBN:0684845113
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780684845111. read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1999
ISBN-13:9780684845111ISBN:0684845113
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Edition: Tenth Printing
Binding: Hardcover
Publisher: The Free Press, New York, New York, U.S.A.
Date Published: 1999
ISBN-13:9780684845111ISBN:0684845113
Description: Fine in Fine jacket. 8vo-over 7¾"-9¾" tall. "Waiting for the 'masterwork' on service? Wait no longer. Leomard Berry's DISCOVERING THE SOUL OF SERVICE is it! A brilliant book, eminently readable, and loaded with believable and compelling case studies from Charles Schwab to Midwest Express. It doesn't get any better than this. " {Tom Peters}. This book has 269 pages and is a SIGNED copy from the author, Leonard L. Berry. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas. read more
Description: Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse! read more
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