About this title: In this guide for business and personal life, several business trainers offer help in negotiating those "important" conversations that have a high-anxiety factor. They offer a seven-point program to help one negotiate the pitfalls and acquire skills and confidence in interpersonal relations.
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Description: Acceptable. Book is in good reading condition. Cover has wear at edges and corners, and may have creases. Spine has wear at edges and creases. read more
Description: Fine. 0071401946 Ships next business day. NEW/UNREAD! ! ! Text is Clean and Unmarked! --Be Sure to Compare Seller Feedback and Ratings before Purchasing--Has a small black line on bottom/exterior edge of pages. May have light shelf wear to cover from storage, if any. read more
Description: McGraw-Hill 2002. With Joseph Grenny, Ron McMillan, Al Switzler. Foreword by Stephen R. Covey. All books in VG or better condition. read more
Binding: Paperback
Publisher: McGraw-Hill
Date Published: 6/18/2002
ISBN-13:9780071401944ISBN:0071401946
Description: New. Paperback. You are buying a Book in NEW condition with very light shelf wear to include very light edge and corner wear. Buy it Now! ! ! As always, thank you for buying this book from International Book Source, YOUR ONE source FOR ALL your BOOK related NEEDS. Please remember to CHOOSE carefully how QUICKLY you would like to RECEIVE this material FAST, or standard (on next page). Thanks again! ! ! ! read more
"This is really quite a good book. I usually am not really into self help books but this book points out some really good aspects of how to have better conversations, even in the hardest of conversations, or the most "crucial." I feel that I have been able to learn a lot from this book, but I also realize that it is going to take a lot more than reading this book one time for me to be able to put all of its good advice into play in my own life."
"I am always looking for ways to improve my communication. I love this particular book as its approach seems gentle and validating and loving. I have the opportunity to know some amazing women who are associated with the company VitalSmarts (that is the offshoot training company that trains people and corporations in this communication style) and so I think that they "put their money where their mouth is"."
I'm not a fan of self-help books or motivational speakers. Usually I'm driven off by the smarmy tone or self-serving verbal gimmicks. But that's not what you get with Crucial Conversations: Tools for Talking When Stakes are High.
The purpose of this book is to teach skills for managing verbal dialogue in the face of emotional conflict. The authors stay focused on this topic, teaching a series of behavioral, planning, and interpretive techniques for developing a more effective communication style. They are NOT selling happiness, fulfillment, total quality satisfaction, competitive transformation, etc.
Crucial Conversations uses a variety of instructional methods (examples, diagrams, memory devices, and repetition) to reinforce a modest set of techniques. It avoids gimmicks and hyperbole. The writing is smooth enough to be readable, without diluting the message with entertainment.
Probably I should wait a few months before writing this review. The authors point out that their dialogue skills can't be mastered without sustained practice and review. But already the book has made me more aware of my own conversational habits and responses. I've got some "crucial conversations" coming up and I'm looking forward to trying some techniques to ratchet down the emotion and cultivate information flow."
"Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.
Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.
I would recommend Crucial Conversations to anyone who works with people…simple as that because it’s inevitable that a situation will arise where the tactics in this book will be extremely useful."
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