About this title: This is a guide to professional success. In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable then gold. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.
Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: Free Press
Date Published: 2001-10-09
ISBN-13:9780743212342ISBN:0743212347
Description: Good. Every heavytail order includes with a sweet! We carefully hand clean and reinspect each and every item we ship. Our quality control process ensures items to be in the condition described or better. Heavytail is determined to earn your repeat business through old fashioned customer service. We love international orders. read more
Description: Good. 0743212347 Book could have shelf wear, or a bump, or sunfade to edges. These are new unread books from the publisher with one of these conditions. See are feedback as customers are satisfied in how we grade our books. Has remainder mark. Fast shipping and customer service is our number 1 priority! read more
Description: Fine. 074320414X NEVER USED! This book has never been read. There are no highlights, No pen marks, No missing pages. The binding is sturdy. This book may have slight shelf wear, it MIGHT have a remainder mark. Upgraded shipping on orders over $49.99. Customer Satisfaction Guaranteed! read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2000-10-05
ISBN-13:9780743204149ISBN:074320414X
Description: Very Good. Binding is tight and square. DJ is VG. Text is clean and bright. We recommend PRIORITY MAIL for even faster delivery! Careful packaging and fast shipping. read more
Binding: Paperback
Publisher: Free Press
Date Published: 2001
ISBN-13:9780743212342ISBN:0743212347
Description: New. Brand new. Just a bit of ever so slight shelf wear but it is new, crisp and unread! May have publishers remainder mark on the edge just to assure it is not returned to the store. Review: David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case ... read more
Edition: 1st Printing
Binding: Trade Paperback
Publisher: Touchstone/Simon and Schuster, New York
Date Published: 2001
ISBN-13:9780743212342ISBN:0743212347
Description: Very Good + 8vo-over 7¾"-9¾" tall. 240 pages. Square tight copy with minor wear on covers and interior is unmarked. "An invaluable road map to all those who seek to develop truly special relationships with their clients. " read more
Binding: Softcover
Publisher: Free Pr
Date Published: 2001-09-25
ISBN-13:9780743212342ISBN:0743212347
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780743212342. read more
"Another Manager Tools recommendation. Very good as well. Gave lots of ideas of things to do. It was a little more sparse on how to actually do it. All the same, it was very good and I plan to buy my own copy."
"Wow, the corporate speak in this book was horrible. I realize that it doesn't help having read it in the Peruvian jungle, but still. If I'm ever so out of touch as a professional to need this kind of advice, take away my blackberry."
"It is a good eye-opener to see what your limits are and where you can make a difference in the consulting world. I have gathered a lot out of it and even have tried some things writting in it. It works!!"
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