About this title: Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: Dutton Books
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: Very good in very good dust jacket. Very Good, In very good dust jacket. Sewn binding. Paper over boards. With dust jacket. 584 p. read more
Binding: Hardcover
Publisher: Dutton Books
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: Good in good dust jacket. Nice hard cover, lightly read, light shelf wear & aging to dust jacket, light aging to pages, stk #2494n8. Sewn binding. Paper over boards. With dust jacket. 584 p. Audience: General/trade. read more
Description: Good. 0452264936 light cover wear/ pages light discoloration /"Buy with Confidence-Satisfaction Guaranteed! Customer Service Makes All the Difference. " read more
Binding: Hardcover
Publisher: Dutton Adult
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: A wonderful copy with some minor edgewear to the cover. Dust Jacket has some edgewear present. -, Hard Cover, Very Good / Very Good. read more
Binding: Softcover
Publisher: Plume
Date Published: 1990
ISBN-13:9780452264939ISBN:0452264936
Description: A wonderful copy with some minor edgewear to the cover. Previous owners name inscribed inside front. -, Trade PaperBack, Very Good / read more
Binding: Hardcover
Publisher: Dutton Adult
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: A former library book with the usual identifiers in a protective glossy dust jacket covering. Dust Jacket has some edgewear present. -, Hard Cover, Very Good / Very Good. read more
Binding: Hardcover
Publisher: Dutton Adult
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: Good in Good jacket. 166-Y-Add: Ex-library. Books rated "Good" may have some notes, underlining, or highlighting. These books also may contain the previous owner's name, stamp, sticker, or gift inscription, or may be library discards. read more
Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Edition: Second Printing
Binding: Hardcover
Publisher: NAL Books/New American Library/ Penguin Books, NY
Date Published: 1989
ISBN-13:9780453006477ISBN:0453006477
Description: Very Good in Very Good DJ in Very Good jacket. 8vo-over 7¾"-9¾" tall. 2nd printing hardcover Very Good+ in Very Good+ dust jacket. read more
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