About this title: In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ...
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Note: This is a general synopsis. Each listing is described below.
Description: Good. 0786853948 Standard used condition-Same quality you would find in your local bookstore. This is a new unread book that received the above wear during its handling. Has remainder mark. read more
Edition: FIRST EDITION! !
Binding: Hardcover
Publisher: Hyperion Books, Boston, Massachusetts, U.S.A.
Date Published: 2001
ISBN-13:9780786853076ISBN:0786853077
Description: Very Good in Good jacket. COLLECTABLE COLLECTABLE FIRST EDITION! ! The DJ has light shelf wear. The book cover on the back has a small area where it has been rubbed other than that the book is like new with the pages clean and the binding tight! Great Buy! read more
Binding: Hardcover
Publisher: Disney Editions
Date Published: 2001
ISBN-13:9780786853076ISBN:0786853077
Description: Fine in very good dust jacket. nice tight hinges.. Glued binding. Paper over boards. With dust jacket. 206 p. Disney Institute Leadership. Audience: General/trade. read more
Description: Fine; Collectible. Collectible stated 1st Edition (2001, HC), 1st printing with 10 full numberline. Excellent condition. Appears unread. No writings/underlines/highlights. Pages are very nice and clean. Minor shelfwear. Free deliver confirmation! Satisfaction guaranteed! read more
Description: New. Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align i... read more
"I read this for a customer service requirement at work. This is really more of a management plan for establishing quality service and setting up goals and training for staff--not particularly tips for employees to provide good customer service. I've just always been curious at how Disney manages to keep all of their "cast" members smiling and upbeat. Amazing attention to detail, but I'm still not clear on how they maintain that in every individual employee."
"Tremendous book. It is great to read the behind the scenes view of one of the most amazing corporations in history. Nothing is done by chance. It had great tie ins to other corporations and how every industry can run with the same principles. One of the better self help business books that I have read. Definitely recommend if you need a good business book to read!!"
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