About this title: Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing 'total' about ...
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Binding: Hardback
Publisher: Taylor & Francis(CRC Press)
Date Published: 1999
ISBN-13:9781574442847ISBN:1574442848
Description: BRAND NEW HARDBACK. 229 x 152 mm. This book is printed on demand. (allow 1-2 weeks for printing) (392 pages) done correctly, tqm can be implemented in six to eight months, and that includes actively involving everyone on the payroll and seeing positive bottom line results virtually immediately. quality is everybody's business discusses how to define and implement a complete quality process. the author explores the relationsh1p between the three major components of a quality process-leadersh1p, ... read more
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