About this title: Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it is, and we have trained our people to deliver it. " In this book Goodman identifies the core behaviors that make up excellent customer ...
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Description: Very Good. Former Library book. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardback
Publisher: Pfeiffer
Date Published: 2000
ISBN-13:9780787951399ISBN:0787951390
Description: BRAND NEW HARDBACK. 267 by 183 mm. Excellent customer service does not come about by accident. it is a learnable set of behaviors that can be monitored, measured, and managed. drawing from his highly successful seminars and training programs, gary s. goodman presents a surefire system for building a first-class customer service department. goodman identifies the behaviors that constitute top-level service, examines the results that kind of service produces, and shows how to measure it in terms ... read more
Binding: Hardback
Publisher: JOHN WILEY & SONS INC
Date Published: 2000
ISBN-13:9780787951399ISBN:0787951390
Description: New. Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it is, and we have trained our people to de... read more
Description: New. PLEASE NOTE: All books are promptly imported from the UK using International Priority Airmail. Delivery is typically 5-10 working days. Please do not select expedited shipping. Heavier and more expensive items have tracking number. Professional and reliable bookseller (est.1987). Improving customer service isnā²t a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it ... read more
Description: New. Please note that deliveries to addresses in the UK and Europe will be in 4-14 business days. Other countries should refer to Alibris standard times. Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it is, and we have trained our people to deliver it. " In this book Goodman identifies the core behaviors that make up excellent customer ... read more
Description: New. PLEASE NOTE: All books are promptly shipped from our UK warehouse using Royal Mail International Priority mail. Heavier or more expensive books are shipped with a TRACKING NUMBER. Professional and reliable bookseller (est.1987). Improving customer service isnā²t a matter of finding better customer service reps. As Dr. Gary Goodman states, "We can all provide superior service, time and time again, providing we have fully defined what it is, and we have trained our people to deliver it. " ... read more
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