About this title: This text offers practical ideas on the managerial problems of professional service firms. It shows that professional firms are different from other business enterprises in two ways. First, they are in the business of providing highly customized services and therefore cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals, therefore firms must compete not only for clients, but also for talented professionals. This text explores issues ranging from marketing ...
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Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. 0684834316 Book could have shelf wear, or a bump, or sunfade to edges. These are new unread books from the publisher with one of these conditions. See are feedback as customers are satisfied in how we grade our books. Has remainder mark. Fast shipping and customer service is our number 1 priority! read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1993
ISBN-13:9780029197820ISBN:0029197821
Description: Very Good. Minor shelf wear with pages appearing to be FREE of markings. GoodwillnyBooks is committed to providing each customer with the highest standard of customer service. You may return new items within 30 days of delivery for a full refund. read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1993-09-01
ISBN-13:9780029197820ISBN:0029197821
Description: Very Good. Text is clean and bright. No names, no remainder marks, no stickers. DJ is VG. Binding is tight and square. Careful packaging and fast shipping. We recommend EXPEDITED MAIL for even faster delivery! read more
Binding: Hardcover
Publisher: The Free Press
Date Published: 1993
ISBN-13:9780029197820ISBN:0029197821
Description: Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! read more
Binding: Paperback
Publisher: Free Press
Date Published: 1997
ISBN-13:9780684834313ISBN:0684834316
Description: New. Brand new. Just a bit of ever so slight shelf wear but it is new, crisp and unread! May have publishers remainder mark on the edge just to assure it is not returned to the store. Product Description: James L. Heskett Professor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading- ... read more
Binding: Trade paperback
Publisher: Free Press
Date Published: 1997
ISBN-13:9780684834313ISBN:0684834316
Description: New. No dust jacket as issued. Book is new. Slight shelf-wear. Never read or opened. No remainder mark. Trade paperback (US). Glued binding. 384 p. Audience: General/trade. read more
Binding: Softcover
Publisher: Free Pr
Date Published: 1997-06-09
ISBN-13:9780684834313ISBN:0684834316
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780684834313. read more
Binding: Trade Paperback
Publisher: Free Press, U. S. A.
Date Published: 1997
ISBN-13:9780684834313ISBN:0684834316
Description: Very Good. * Very Good Octavo(8vo), approx.9" Trade sized paperback, in a very good condition. Clean and tight copy with flat uncreased spine, minimal creasing to covers and slightly yellowing pages. Probably read by only one very careful reader. We answer questions and, if required, supply scanned images or further info, within 24 hours. read more
Edition: First Edition
Binding: Hardcover
Publisher: Free Press, Old Tappan, New Jersey, U.S.A.
Date Published: 1993
ISBN-13:9780029197820ISBN:0029197821
Description: Fine in Near Fine jacket. 0029197821 Near Fine. read more
Edition: NEW ED
Binding: Paperback
Publisher: SIMON & SCHUSTER LTD Country = UNITED KINGDOM
Date Published: 2003
ISBN-13:9780743231565ISBN:0743231562
Description: BRAND NEW PAPERBACK. 368 pages. (368 pages) a text offering practical advice in dealing with the managerial problems of professional service firms. issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders. illustrations edition new ed (Paperback) read more
"It's a classic for a reason. The first several chapters are sloooowww going, but once he hits the clients and people sections, there are plenty of common-sense bits to actually apply and act on."
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