About this title: The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, integrated view as well as a blend of technical topics. All chapters have been updated to reflect late-1990s thinking in the profession.
Note: This is a general synopsis. Each listing is described below.
Description: Very Good. With CD! Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: West Group
Date Published: 1995
ISBN-13:9780314062154ISBN:0314062157
Description: New. BRAND SPANKIN' NEW IN SHRINKWRAP! ! Multiple copies may be available. SHIPS W/IN 24 HOURS! FREE INSURANCE on all orders! E-mail notification! Careful, thorough packaging. Fast, personal service. No hassle, full refund return policy! COMBINE SHIPPING-TENS OF THOUSANDS OF OTHER BOOKS/CDs/MOVIES AVAILABLE! read more
Edition: Third Edition {First Printing}
Binding: Hardcover
Publisher: West Publishing Co., Saint Paul, Minnesota, U.S.A.
Date Published: 1996
ISBN-13:9780314062154ISBN:0314062157
Description: Very Good. No Jacket. 4to-over 9¾"-12" tall. "In this book, quality management is viewed as composed of two related systems-the management system and the technical system. The management system is concerned with planning to meet customers' needs, organizing resources, managing for continuous improvement, and facilitating employee involvement....Part 3....is devoted to the technical system of quality management....Part 3 clarifies the inherent interactions between the structure of the management ... read more
Description: Like New. Sorry, CD missing. Book in almost Brand New condition. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: South-Western College Pub
Date Published: 2004-04-02
ISBN-13:9780324202236ISBN:0324202237
Description: VERY GOOD in NONE jacket. The Management and Control of Quality, ISBN: 0324202237, Hardcover 6th ed., text is clean, INCLUDES UNOPENED CD, almost no edge wear, a very nice copy. read more
Description: Good. Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. read more
Description: Fair. No dust jacket. Cover is scarred Name written inside cover Some dogears. Sewn binding. Paper over boards. 785 p. Audience: General/trade. read more
Description: Good. 0538882425 over 5, 000 books sold-HC-unopened disk-no other wear-about 1/3 pages have a light wave to a portion of them-not available for Priority or international mailing-Usually same or next day mailing-No Marks-no rips-No highlighting-clean-tight. read more
Description: Used-Very Good. No dust jacket-UNREAD BOOK-Dispatch by FIRST CLASS POST within TWO WORKING DAYS with IMMEDIATE CONFIRMATION. Independent bookseller established for 15 years. Excellent customer service is our priority. No-quibble 30-day return guarantee. read more
"I used this book in a managing quality course I took. The text is easy to read through, not too dry and there's always an interesting way of portraying the information. I wouldn't read it on my own time, but it made the course interesting & I would suggest it to anyone interested."
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