About this title: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Softcover
Publisher: University of California Press
Date Published: 1985
ISBN-13:9780520054547ISBN:0520054547
Description: A wonderful copy with some minor edgewear to the cover. Previous owners name inscribed inside front. -, Trade PaperBack, Very Good / read more
Binding: Paperback
Publisher: University of California Press
Date Published: 1985
ISBN-13:9780520054547ISBN:0520054547
Description: Good. Signed by prev owner and some highlighting otherwise clean and bright. A sticker scar on the front cover and hole punched at top of back cover. l Enjoy reading with a real book in your hands. read more
Edition: 20th Anniversary Edition
Binding: Softcover
Publisher: U of CA Press, Berkley, CA
Date Published: 2003
ISBN-13:9780520239333ISBN:0520239334
Description: Near Fine. A bright, tight edition. Cover, clean & colorful; spine crease. A couple marks on text & folded corners of pages; good, solid binding. read more
Binding: Trade Paperback
Publisher: Uni of california Press, USA
Date Published: 1983
ISBN-13:9780520054547ISBN:0520054547
Description: Very Good. No Jacket. 8vo-over 7¾"-9¾" tall. Prev owner's name on ffep. Tight and sound overall. pp307 inc index. How people manage their emotions. Delivery date confirmed. Our ref #07343. read more
Edition: 20th Anniversary ed.
Binding: Trade paperback
Publisher: University of California Press
Date Published: 2003
ISBN-13:9780520239333ISBN:0520239334
Description: New. Trade paperback (US). Glued binding. 327 p. read more
Binding: Paperback
Publisher: University of California Press
Date Published: 1985
ISBN-13:9780520054547ISBN:0520054547
Description: Good. Books have varying amounts of wear and highlighting. Usually ships within 24 hours in quality packaging. Satisfaction guaranteed. read more
Description: Satisfaction Guaranteed. Shipped quickly. 1985. Paperback. Used, very good. Very good overall with light to moderate wear. Includes dust jacket. read more
Binding: Paperback
Publisher: University of California Press
Date Published: 1985-08-14
ISBN-13:9780520054547ISBN:0520054547
Description: Good. Cover has minimal edge wear and corners lightly rubbed. marks and notations throughout book. FAST SHIPPING W/USPS TRACKING! ! ! read more
Binding: PAPERBACK
Publisher: University of California Press
ISBN-13:9780520239333ISBN:0520239334
Description: Fair. 0520239334 SATISFACTION GUARANTEED. ORDERS SHIP WITHIN 1-2 BUSINESS DAYS. MAY CONTAIN HIGHLIGHTING AND/OR WRITING. ALL USED BOOK ARE LISTED AS ACCEPTABLE BUT MAY BE GOOD/VERY GOOD/LIKE NEW. read more
"Emotion has always been negleted in organizational theory. We normally try to act as if rationality is the only way of thinking and acting. Listed to what managers and board of directors normally tell. Just hypocracy and seduction.
This book has been jused on a post graduate programme at the Copenhagen Business School 6 March.Successfully.
If you want an introduction to emotion as a theoretical phenomenon then start reading appendix a. Then continue with the book from page 3.
Hochschild together with Stephen Fineman's Emotion in Organization shuold be the most important part of the theory on most business administration programmes. Waste of time and money when you read most management magazines."
"This is a great look at how flight attendant's feelings were managed in what the author called "emotional labor." Very interesting reading and you will never be mean to a flight attendant again."
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