About this title: Loyalty is by no means dead. In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their ...
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Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Paperback
Publisher: Harvard Business School Press
Date Published: 2001
ISBN-13:9781578516872ISBN:1578516870
Description: Good. Used item may show library stamps, stickers and marks. Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Trade paperback
Publisher: Harvard Business School Press
Date Published: 1996
ISBN-13:9781578516872ISBN:1578516870
Description: Very good. No dust jacket as issued. Spine straight w/o creases, binding tight, appears never used, no reader/remainder/library marks, covers/pgs flat w/sharp corners, ft cover crease, mild shelf wear. 323 numbered pgs. Audience: General/trade. Photos or other information on this item available by e-mail. Daily responses to orders/e-mail. E-mail confirmation of shipment. Check our feedback. read more
Description: Very Good. 1578516870 Softcover book is in excellent condition, 1st printing, no spine creases, looks nearly new. Shop & Save With US. read more
Binding: Softcover
Publisher: Harvard Business School Pr
Date Published: 2001-08-01
ISBN-13:9781578516872ISBN:1578516870
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9781578516872. read more
Binding: Paperback
Publisher: Harvard Business School Press
Date Published: 2001
ISBN-13:9781578516872ISBN:1578516870
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Paperback
Publisher: McGraw-Hill Education(Harvard Business School Press)
Date Published: 2001
ISBN-13:9781578516872ISBN:1578516870
Description: BRAND NEW PAPERBACK. 9.201 by 6.098 inches. (352 pages) loyalty is by no means dead. in fact the principles of loyalty...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. from the loyalty effect the business world seems to have given up on loyalty: many major corporations now lose-and have to replace-half their customers in five years, half their employees in four, and half their investors in less than one. fred ... read more
Binding: Softcover
Publisher: Harvard Business School Press
ISBN-13:9781578516872ISBN:1578516870
Description: Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse! read more
Binding: Paperback
Publisher: Harvard Business School Press
Date Published: 2001
ISBN-13:9781578516872ISBN:1578516870
Description: Acceptable. Former Library Book and/or book has writing/highlighting * If you can deal with the writing/markings, this is a great deal! * read more
Binding: Paperback
Publisher: Harvard Business School Press
Date Published: 01/08/2001
ISBN-13:9781578516872ISBN:1578516870
Description: Used-Good. Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. read more
Binding: Paperback
Publisher: Harvard Business School Press
Date Published: 2001
ISBN-13:9781578516872ISBN:1578516870
Description: Near Fine. 1578516870. Like new. Business. Pasadena's finest independent new and used bookstore.; 1.1 x 9 x 6.1 Inches; 323 pages. read more
Binding: Paperback
Publisher: Harvard Business Press
Date Published: 9/15/2001
ISBN-13:9781578516872ISBN:1578516870
Description: Fine. 1578516870 Clean pages, tightly bound, no marks. 100% satisfaction guarantee. USPS delivery confirmation on every order. All used books are cleaned individually. We ship daily. read more
"During these economically difficult times, understanding and growing customer loyalty is essential to profitabilty. This book provides some basics on metrics and taking action--but don't treat it as a bible!!"
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