About this title: The second edition of the "consultant's bible" is here! For over fifteen years, consultants-both internal and external-have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context-and who doesn't?-will use the lessons taught in this book for years to come! ...
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Note: This is a general synopsis. Each listing is described below.
Description: Good. Dust Cover Missing. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Acceptable. Former Library book. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. [ No Hassle 30 Day Returns ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Torn pages: NO ] [ Broken Seams: NO ] Publisher: Pfeiffer & Co Pub Date: 6/1/1981 Binding: Hardcover Pages: 214. read more
Binding: Hardcover
Publisher: Jossey-Bass
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: Nowland, Janis. New in new dust jacket. slight wear to front dj, remainder marks. Sewn binding. Paper over boards. 214 p. Audience: General/trade. Excellent customer service! read more
Binding: Hardcover
Publisher: Jossey-Bass
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: Nowland, Janis. Fine. No dust jacket. no dj, no marks and classic Block! Used like new. Sewn binding. Paper over boards. 214 p. Audience: General/trade. read more
Description: Fair. Book shows definite signs of wear. Pages may be marked and/or written but complete. Cover may be missing or damaged and spine cracked. read more
Edition: Edition or Printing Not Stated
Binding: Green Cloth
Publisher: Pfeiffer & Company, San Francisco, CA
Date Published: 1986
ISBN-13:9780893840525ISBN:0893840521
Description: Very Good in Very Good Not Clipped No Price jacket. 9 1/2 X 8 1/2. Pages are tight, bright & clean. Jacket in a crystal-clear polyester protector sleeve. Binding firm and straight, sewn signatures. Boards, spine, edges and corners very good. No apparent wear. B/W photos. 215 pages, appendix, suggestions for further reading & acknowlegements. If needed for reference, research, analysis, application or just enjoyment this is the one. Former owners name on endpaper. read more
Edition: First Edition
Binding: Hardback
Publisher: University Associates, San Diego, CA
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: Janis Nowlan. Near Fine in Gd+ jacket. Non Ficition. 8vo-over 7¾"-9¾" tall. Book looks unread and is near-flawless--has pin-point shelf wear to corners. Dj has five small tears to edges and shelfwear to spine top and bottom a nd to corners. read more
Binding: Hardcover
Publisher: Pfeiffer & Co
Date Published: 1981-06
ISBN-13:9780893840525ISBN:0893840521
Description: Like New in Like New jacket. Excellent condition. Slight shelf wear, small tear to the top of dust jacket along the spine; otherwise the book is in excellent condition. Free Tracking information available. read more
Binding: Hardcover
Publisher: Pfeiffer & Co., San Diego
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: Nowlan, Janis. Good in Good jacket. Pages clean and intact. This book describes different ways of behaving with clients. Illustrative examples, case studies and exercises. read more
Edition: First Edition
Binding: Hardcover
Publisher: University Associates Press, San Diego, California
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: Illustrated by Nowlan, Janis. Very Good+ in Very Good dust jacket. 0-89384-052-1. 215 pp. Spine bumped. Gift dedication on ffep. Jacket has light edgewear. A practical guidebook that focusses on cunsultant behaviour, telling you what to do and say in different situations.; 8vo-over 7¾"-9¾" tall. read more
"Peter Block's "Flawless Consulting Second Edition" is an outstanding book and I recommend it for anybody who is ever asked for advice. Consulting skills are not limited to people with a consultant title but anybody who helps others but has no authority over the outcome of their advice. Leaders, project managers, church elders, event planners, and many others will find benefit in this book.
I bought this book because I am an internal consultant. I had a coach challenge me to define my role as a consultant. I was not able to do so in a way that satisfied me. This book helped me tremendously to be purposeful in all of my consulting work.
Block defines the roles and needs for both consultant and client. He provides the thinking behind the business of each phase in consulting. The definition and encouragement of how to be authentic are very actionable. The book also highlights the differences between external and internal consulting.
Some stand out chapters cover: " Contracting with a client (this is not just a formal & legal contract but a relationship contract) " Understanding, recognizing, and dealing with resistance " Obtaining data " Engagement thinking and tools
"Flawless Consulting" has many elements consistent with Lean thinking such as whole system engagement, being a learning organization instead of only focusing on teaching, and moving away from just engineering to include the social side of change.
I really like the wide margins in the book to be able to write my notes and thoughts. A good sign that I get something from a book is the amount of pencil marks inside of it. Practically every other page has some notation from my pencil!"
"It may look like any other business book on the outside, but Block goes above and beyond by covering the social and emotional aspects of working as a change agent who doesn't have direct control over implemention. His message will ring true for business consultants, non-profit sector folks, advocates, counselors and clergy.
"If you have the feeling that you go to work "bent over" and you don't want to do that anymore, this book is for you. While it was written specifically for consultants, it has a much broader application. It is about maintaining our self-respect and dignity at work while demonstrating respect for other people.
This book provides detailed, step-by-step guidance on negotiating our role with the people who want our help. Most people act, to some extent, in a consulting role at work unless they have the misfortune to work for a boss who absolutely never listens to suggestions or advice.
Mr. Block urges the reader to acknowledge his or her feelings, and to inform the client what those feelings are. This is a legitimate act, not an expression of self-pity-unless the feelings themselves are weak and whiney, and let's assume that is not the case.
Flawless Consulting, Second Edition (so much better than the first edition!) is my bible for behaving properly at work. When I follow its prescriptions I can be sure that I am maintaining my own self-respect and honoring everyone else's at the same time.
It should be required reading for every manager and executive who has the authority to hire consultants whether they are external contractors or his or her own employees. They would get better service from the consultants, and the client company's reputation would be enhanced by displaying knowledge and good judgment about the way to use their services."
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