About this title: Part how-to manual, part economic analysis, THE EXPERIENCE ECONOMY encourages companies to create cultures around their products, rather than concentrating on hawking goods and services. The authors point to Saturn, where new car owners are surrounded by applauding employees, and suggest that this kind of emphasis on customer experiences will guide the future of business.
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Description: Very Good. 0875848192 Copy has been read but remains in nice & clean condition. Pages are intact and not marred by notes or high-lighting. Spine is tight; a clean read. read more
Binding: Hardcover
Publisher: Harvard Business School Press
ISBN-13:9780875848198ISBN:0875848192
Description: Good. Purchasing this book supports the King County Library System Foundation. Thriftbooks and KCLSF have partnered to help raise additional funds for the library system. Ex-Library book-will contain library markings. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Harvard Business School Press
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: Very good in very good dust jacket. Sewn binding. Cloth over boards. With dust jacket. 254 p. Contains: Illustrations. Audience: General/trade. read more
Edition: First edition. 1st printing with full number line.
Binding: Hardcover
Publisher: Harvard Business School Press
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: New in fine dust jacket. Shipping upgrade! ! Order processed within minutes of your purchase! In business since 1975. Sewn binding. Cloth over boards. With dust jacket. 254 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: Harvard Business School Press
Date Published: 1999-04
ISBN-13:9780875848198ISBN:0875848192
Description: Very Good. Tight, bright and shiny, pages clear and bright, shelf and edge wear, corners bumped, a number and a line written on front end paper. read more
Binding: Hardcover
Publisher: Harvard Business School Press
Date Published: 1999-04
ISBN-13:9780875848198ISBN:0875848192
Description: New in Very Good jacket. New hardcover book, with small tear at opt of jacket & light shelf wear. We ship 6 days a week, generally within 24 hours; single CDs and DVDs upgraded to 1st class! read more
Edition: First Edition
Binding: Hardcover
Publisher: Harvard Business School Press, Boston, Massachusetts, U.S.A.
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: Very Good. No Jacket. Business. 8vo-over 7¾"-9¾" tall. Good & Services are no longer enough. Work is theatre & every business a stage. Create a wonderful experience within your business and the customers will buy. This book is in very good condition. The boards are a glossy black with a picture of performers on the front cover. The book does not come with and dust jacket. read more
Edition: Appears to be 1st Edition
Binding: Hardcover
Publisher: Harvard Business School Pr, Boston, Massachusetts, U.S.A.
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: As New in As New jacket. Why does a cup of coffee cost more at a trendy cafe than it does at the corner diner or when brewed at home? It's the value that the experience holds for the individual that determines the worth of the offering and the work of the business. From online communities to airport parking, the authors draw from a rich and varied mix of examples that showcase businesses in the midst of creating engaging experiences for both consumers and corporate customers. Goods and ... read more
Description: Good. Bumping and tears along edges of die-cut window on front of dust jacket, text pages unmarked, book is in-hand and available to ship when ordered, mails from Northern VA, USA. read more
Edition: Number Line 54321
Binding: Pictorial Hardcover
Publisher: Harvard Business School Press, Boston, MA, U.S.A.
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: Very Good in Better Than Good Price Intact jacket. 9 1/2 X 6 1/4. Jacket in a crystal-clear polyester protector sleeve. Pages are tight, bright & clean. Binding firm and straight, sewn signatures. No apparent reading wear. Illustrated with figures. Boards, spine, edges and corners unworn. 254 pages, notes & indexed. Very shelve presentable. If needed for reference, research, analysis, dissertation, application or just enjoyment, this is the one. read more
Binding: Hardcover
Publisher: Harvard Business School Press, Boston, Massachusetts
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: Very Good in Good jacket. Light shelf wear. Previous owner's gift label on the ffep. 254 pages. Dust jacket has small closed tears and nicks, at edges, rubbing, small sticker and crease on front flap. From book "Work is theatre and every business a stage". read more
Edition: Fourth Printing
Binding: Hardcover
Publisher: Harvard Business School Press, Boston, Massachusetts, U.S.A.
Date Published: 1999
ISBN-13:9780875848198ISBN:0875848192
Description: Fine in Near Fine jacket. Approx. 6 1/2" x 9 1/2" Tall. 254 pages. Book is like new. Dust Jacket has a short closed tear on top of fore edge between front panel and flap. read more
Binding: Hardcover
Publisher: Harvard Business School Press
Date Published: 1999-04
ISBN-13:9780875848198ISBN:0875848192
Description: Like New. Signed/inscribed by the author, Joseph Pine. Hardcover with dust jacket. Rock solid binding. Square spine. Book is bright, crisp, clean and sharp. Dust jacket shows some light rubbing-otherwise crisp and new. -----The Experience Economy is truly a work of art. It is one of those rare books that provide insight, perspective, illumination, and rich content together in a unified framework. The book thoroughly explains the nature of an experience offering, clearly differentiating it from ... read more
"I enjoyed this book, but it very easily could have been condensed by 50%. The book is far too long, and labors endlessly establishing some of the metaphors between work and theater. This is a book worth reading, and keeping as a reference tool as many of the examples presented are very interesting, but it gets very repetitive towards the end."
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