About this title: What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: Penguin (Non-Classics)
Date Published: 2000
ISBN-13:9780140288520ISBN:014028852X
Description: Acceptable. Moderate highlighting; Moderate wear to cover Overall below average used book. May have highlighting, underlining, notes, price sticker on cover, or be an ex-library book. read more
Description: Very good. By Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher; ISBN: 014028852X; Pub. : Penguin (Non-Classics); Pub. Date: 2000-04; Media: Paperback; Weight: 6.4 oz.; Very good, with slight wear. Covers have a tiny bit of edgewear. Surfaces of covers are glossy. Noticeable crease on front. Binding is very good. Pages have no marks, writing or highlighting. Pages show indications of very light use. by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher; ISBN: 014028852X; Pub. : ... read more
Description: Fine. NO JUNK book has little chip on bottom binding area too good to list as a very good book, no other marks, tears, or creases, item ships next business day in jiffy envelope. read more
Binding: Hardcover
Publisher: Viking Books
Date Published: 1999
ISBN-13:9780670883394ISBN:0670883395
Description: Good. No dust jacket as issued. Highlighting/underlining. Hardcover Edition-Average Wear-Some Underlining & Margin Notes. Glued binding. Paper over boards. With dust jacket. 250 p. Audience: General/trade. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Viking Adult
Date Published: 1999-04-01
ISBN-13:9780670883394ISBN:0670883395
Description: Like New in Like New jacket. Book Club Edition: crisp unread copy is actually brand new but with tanning to the page edges and very light shelfwear to the upper edges of the otherwise bright and shiny new dustjacket. read more
Description: Very good. No dust jacket. Some creases to the front cover from shelfwear. Otherwise this book is like new. 248 p. Audience: General/trade. read more
Binding: Trade Paperback
Publisher: Penguin
Date Published: 1999
ISBN-13:9780140288520ISBN:014028852X
Description: Very Good. Excellent condition with very minor shelfwear, no other marks. Photos available. "Tempting you to turn pages since 1991. " read more
"This was an optional book in the class I taught on leadership--but it's also a great book to read to help you understand how to approach others (spouse, kids, co-workers, parents) about difficult conversations (about money, boyfriends, jobs) without totally alienating the other person! I know I'll have to re-read parts of it several more times..."
"This book was definitely interesting. It's premise is that you should definitely put your "feelings" into a conversation b/c they come out anyway. It goes into the whole notion of taking a personal inventory about why you feel a certain way, and making assumptions about what other people are thinking. I definitely recommend it."
"When you have an issue with someone, it's not about you being right or they being right. Both sides contributed to the problem and mapping the contribution helps get past the pride of "it's not my fault". Also, you might have the idea that you kind of know what they're thinking. But you truly don't know - you just think you do. But you have access to their thinking ... just ask! An in a trusting environment, they'll tell you and you won't have to guess and you can reach a solution to your difficult/emotionally charged issue.
Another things was to allow yourself and others to be complicated. If, for instance, a co-worker is promoted above you, you may feel glad for them AND sad for yourself AND a little mad that you didn't get it AND confused, AND ... Some people have the mistaken idea that you only feel or think one thing at a time. It was kind of an epiphany to realize that people are complex and feel and think more than one things, and just because you understand one thing they may be thinking or understand a small part of what they may be feeling, you are guaranteed to not see everything. Life isn't a chess board with all the possible moves in the situation before your eyes. And even then, a move you discounted may be the move they make and may surprise you."
"This book is written with business communication in mind, but applies very well to personal relationships as well. It gives example dialogues of conversations that are difficult to talk about (someone didn't do their part on a project, hurt your feelings, etc). It then provides strategies for how to listen, ask questions, and ultimately have these difficult conversations turn out successfully."
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