Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to ...
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Very Good condition. Some light imprinting on front cover barely visible. xii, 212 pages Aims to give public sector managers an understanding of the key concepts of TQM, their relevance to the public sector while providing international case examples of its applications in government, health and education.
Good. Size: 8vo-over 7¾"-9¾" tall. Text unmarked. Previous owner's name on free endpage. Wraps bumped and shelf worn at corners, edges and spine ends. Quantity Available: 1. ISBN: 0335191029. Pictures of this item not already displayed here available upon request. Inventory No: 110711.
Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Trade paperback (US). Glued binding. 226 p. Contains: Illustrations, black & white.
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Ex Library Book with usual stamps and stickers. A few small marks to the page edges. Good reading copy. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day.
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