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Total Quality Management in the Public Sector

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Total Quality Management in the Public Sector - Morgan, Colin, and Morgan, Chris

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to ...

Total Quality Management in the Public Sector 1994, Open University Press

ISBN-13: 9780335191024

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