About this title: Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back.
Note: This is a general synopsis. Each listing is described below.
Binding: Paperback
Publisher: Broadway Business
Date Published: 2002-11
ISBN-13:9780385504454ISBN:0385504454
Description: Good. A fine book in good condition with clean pages and minimal shelve wear. FREE TRACKING in US and email to you when shipped. Inquires welcomed and we want your complete satisfaction! read more
Description: Like New. Book in almost Brand New condition. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: VERY GOOD. USED ": -: -: Customers for life how to turn that one-time buyer into a lifetime customer; Pocket Books, New York, NY, 1991. Trade Paperback, Very Good, by Carl Sewell and Paul B. Brown, and united states trade services industry dealers automobile customer. : -: " read more
Description: Fine in very good packaging. 2 cassettes. Audience: General/trade. 2 cassettes like new. Cover like new except price sticker rear side. Original SRP $15.99 read more
Binding: paperback
Publisher: Pocket Books, New York
Date Published: 1990
Description: VG, page are neat and clean with normal shelf wear, white no DJ. 175, 8vo., 175pp., pages are neat and clean with slight edgewear, white wraps with some soiling, good reading copy. read more
Binding: Softcover
Publisher: Doubleday
Date Published: 2002-11-01
ISBN-13:9780385504454ISBN:0385504454
Description: NEW. Softcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780385504454. read more
Binding: Paperback
Publisher: Currency
Date Published: 2002
ISBN-13:9780385504454ISBN:0385504454
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Paperback
Publisher: Broadway Business
Date Published: 2002-11
ISBN-13:9780385504454ISBN:0385504454
Description: Good. Edge and corner wear. Light creases to cover. Pages still clean and tight. All U.S. orders shipped with tracking numbers and e-mail confirmation. read more
"My company gives this book to everyone in Sales when they start. It is a quick read that really talks about how to treat customers. It helps to get in the right frame of mind when you are going to be talking to them and how you should treat them to make them a lifelong customer. In Sales, relationships are everything and this book gives us some great ways to start, strength, and improve relationships!"
"Read this on a recommendation from Manager Tools. I endorse the recommendation.
This book fit all my criteria for a good non-fiction read: readable, theory combined with actionable steps and very inspiring. Made me want to open my own business tomorrow."
"This is an easy read with some straight forward rules of good customer service. However, it does not say anything that is overly profound. The basic point is to treat customers well, and they will reward you with loyalty."
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