About this title: For courses in Business Administration, Marketing, Consumer Behavior, Marketing Education, Customer Service. This book is about the consumer's right to service--convenience, courtesy, and responsiveness to problems and needs--and about organizations' willingness and ability to acknowledge and deliver that right to their clients, customers, ...
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Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Paperback
Publisher: Prentice Hall
Date Published: 2001-11-10
ISBN-13:9780135275085ISBN:0135275083
Description: Like New. May be shiny, in some instances dust jackets are not included, no missing pages, no damage to binding, may have a remainder mark. read more
Binding: Paperback
Publisher: Prentice Hall
Date Published: 2001
ISBN-13:9780135275085ISBN:0135275083
Description: Very Good. 2002-VG+-This soft bound book has a pictorial cover, clean tight pages, and no markings. -First Printing-For quick delivery, please consider Expedited shipping-standard delivery ranges from 4-19 business days. Thank you! read more
Description: Satisfaction Guaranteed. Shipped quickly. 2001. Paperback. Used, very good. Very good overall with light to moderate wear. No dust jacket. read more
Binding: Paperback
Publisher: Prentice Hall
Date Published: 2001-11-10
ISBN-13:9780135275085ISBN:0135275083
Description: Good. Excellent customer service. May ship from alternate location depending on your zip code and availability. Satisfaction guaranteed! ! read more
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