About this title: Customer Relationship Management (CRM) is the single most pressing problem facing any business. This text aims to provide business decision-makers with straightforward advice and information on how to use the CRM software and the Internet to manage customer relationships. It covers the evolution of CRM from old-school sales management techniques to current practices, current CRM companies and clear explanations of what each has to offer.
Note: This is a general synopsis. Each listing is described below.
Edition: 2nd ed.
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 05/2002
ISBN-13:9780072224160ISBN:0072224169
Description: Very good in very good dust jacket. Very Good, In very good dust jacket. Sewn binding. Cloth over boards. With dust jacket. 480 p. Contains: Illustrations. read more
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 01/2001
ISBN-13:9780072127829ISBN:0072127821
Description: Very good in very good dust jacket. Very Good, In very good dust jacket. Glued binding. Paper over boards. With dust jacket. 360 p. Contains: Illustrations. read more
Edition: 2nd ed. Illustrated.
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 2002
ISBN-13:9780072224160ISBN:0072224169
Description: Very good in very good dust jacket. Sewn binding. Cloth over boards. With dust jacket. 480 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 2001
ISBN-13:9780072127829ISBN:0072127821
Description: Very good in very good dust jacket. Nice hard cover, lightly read, slight shelf wear to dust jacket, stk #2639f9. Glued binding. Paper over boards. With dust jacket. 360 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 2002
ISBN-13:9780072224160ISBN:0072224169
Description: A wonderful copy with some minor edgewear to the cover. Dust Jacket has some edgewear present. -, Hard Cover, Very Good / Very Good. read more
Description: Good. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
ISBN-13:9780072224160ISBN:0072224169
Description: Fine. Almost in new condition. Book shows only very slight signs of use. Cover and binding are undamaged and pages show minimal use. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. No Jacket. Remainder Book is in near new condition, clean and tight with a remainder mark, NO jacket. Tight binding, pages and text clean. read more
Edition: 2nd ed. Illustrated.
Binding: Hardcover
Publisher: McGraw-Hill/Osborne Media
Date Published: 2002
ISBN-13:9780072224160ISBN:0072224169
Description: Fine in very good dust jacket. Sewn binding. Cloth over boards. With dust jacket. 480 p. Contains: Illustrations. Audience: General/trade. hardcover, clean and unmarked, text in excellent cond. read more
Description: Fine. 0072224169 Ships next business day. NEW/UNREAD! ! ! Text is Clean and Unmarked! --Be Sure to Compare Seller Feedback and Ratings before Purchasing--Has a small black line on bottom/exterior edge of pages. May have light shelf wear to cover from storage, if any. read more
Edition: Not Given
Binding: Hardcover
Publisher: Osborne/McGraw-Hill, New York, New York, U.S.A.
Date Published: 2001
ISBN-13:9780072127829ISBN:0072127821
Description: Fine in Fine jacket. 8vo-over 7¾"-9¾" tall. "CRM AT THE SPEED OF LIGHT reveals winning strategies for leveraging the latest technologoes to acquire and retain customers, even when the competition is fierce. The problem with CRM is not that it is a strategy that relies on a technology, but that the landscape is complex and mined with pitfalls. " This book has 360 pages. read more
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