About this title: From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.
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Description: New. No dust jacket as issued. Glued binding. Paper over boards. With dust jacket. 252 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: Portfolio Hardcover
Date Published: 2009-08-11
ISBN-13:9781591842583ISBN:1591842581
Description: New in New jacket. New hardback book with publisher's inventory mark on bottom edges. We ship 6 days a week, generally within 24 hours; single CDs and DVDs upgraded to 1st class! read more
Binding: MP3 CD
Publisher: Tantor Media
Date Published: 2009
ISBN-13:9781400162659ISBN:1400162653
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Audio CD
Publisher: Tantor Media
Date Published: 2009
ISBN-13:9781400112654ISBN:1400112656
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Hardback
Publisher: PORTFOLIO Country = UNITED STATES
Date Published: 2009
ISBN-13:9781591842583ISBN:1591842581
Description: BRAND NEW HARDBACK. 256 pages. Holding people accountable for results the positive, principled way. drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. they offer a positive, principled method that engages hearts and minds. illustrations (Hardback) read more
Binding: Audio CD
Publisher: Tantor Media
Date Published: 2009
ISBN-13:9781400142651ISBN:1400142652
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Description: New. 1591842581 SATISFACTION GUARANTEED! NEW Book! May have remainder mark. Most orders ship within 1 BUSINESS DAY with ORDER CONFIRMATION. Great Book at a Great Value! read more
Description: New. 1591842581 NEW: NEVER READ...! ! ! ! . (may have faint shelf wear from bookstore). ALL ORDERS SHIP SAME OR NEXT BUSINESS DAY, FREE POSTAL DELIVERY CONFIRMATION FOR U.S. ORDERS, TOP CUSTOMER SERVICE! ! ! ! read more
Binding: Hardcover
Publisher: Portfolio
Date Published: 2009
ISBN-13:9781591842583ISBN:1591842581
Description: New in new dust jacket. Glued binding. Paper over boards. With dust jacket. 252 p. Contains: Illustrations. Audience: General/trade. read more
"How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way by Roger Conners and Tom Smith is my most recent non-kindle read book. I say that because this is a prime example of a book that's better on paper than on a kindle because I was constantly going back to previous pages, underlining, circling, and generally marking up the book. While I'm sure I'll get used to those things on a kindle, this book's scars from my reading and writing in it are proof enough that print isn't dead!
The start of How Did That Happen?, where it talks about the title is a real eye-opener and a game changer for the way people think. If I had to sum up the impact of the book in one line it would be way towards the front of the book where it suggests instead of looking at a problem or break-down of some sort and saying "How did that happen" we should ask "How did I let that happen?" Those two words are so powerful. It addresses where I so often see a breakdown in communication. That sort of personal accountability is, I believe, the hallmark of a good manager. If I find someone who does that automatically instead of blaming their employees, the weather, or the economy I'm thrilled and work hard to get out of their way and help them to be great.
One of the breakdowns that hit home the closest was when a manager will give vague expectations, unclear boundaries of responsibility and authority, and accountability and then be surprised later when expectations aren't met. Vague goals of "Make more money." Would certainly fall into that category. Sure... it's an easy one. But should we make more money or make more profit? I can make more money by marking things down steeply, but that will decrease our profit. I can make more money in the short term by cutting back on merchandise in a store so I'm not spending any more. Without giving clear, concise, and measurable outlines of my expectations my employees will find it hard to not disappoint me. I will be setting them up to fail over and over again by my own carelessness.
I can't recommend this book highly enough. I fully expect to see it in airports for years to come for business travelers to pick up and read on the way to wherever they're going."
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