About this title: It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. The purpose of this thesis ...
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Binding: PAPERBACK
Publisher: University of Iceland Press
Date Published: 2004-01-01
ISBN-13:9789979545378ISBN:9979545372
Description: New. 9979545372 It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. The purpose of this thesis is to examine an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors ... read more
Binding: Softcover
Publisher: University of Iceland Press
ISBN-13:9789979545378ISBN:9979545372
Description: Good. 9979545372 Good condition. May have some markings & or shelfwear. All pages intact. Used items may not include extras such as infotrac, CD or other web access codes. read more
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