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About this title: Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and ...
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Your search: Books » Customer Service Skills for Success
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Customer Service Skills for Success
by
Lucas, Robert W
Ships from
WARKS,
UNITED KINGDOM
Binding: Paperback
Publisher: McGraw-Hill Education(McGraw-Hill Higher Education)
Date Published: 2009
ISBN-13: 9780071277501
ISBN: 0071277501
Description: BRAND NEW PAPERBACK. 21.654 by.394 inches. (544 pages) customer service, 4/e by lucas features how-to topics for the customer service professional. it covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. emphasis is given to dealing with customer service problems and how to handle conflicts and stress. insights and tips are also provided for customer service supervisory personnel. part 1 ... read more
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Book:
seller information:
Name:
Quartermelon ,
WARKS,
UNITED KINGDOM
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008-01-14
ISBN-13: 9780073545448
ISBN: 0073545449
Description: New. Brand New. Never Used. read more
condition:
Book:
Available qty:
3
seller information:
Name:
ExtremelyReliable ,
TX,
USA
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Customer Service Skills for Success
by
Lucas, Robert W
Ships from
NV,
USA
Edition: 4th ed.
Binding: Trade paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: New. Trade paperback (US). Glued binding. 294 p. Contains: Illustrations. read more
Customer Service Skills for Success
by
Lucas, Robert W.
Ships from
INDIA
ISBN-13: 9780071277501
ISBN: 0071277501
Description: New. read more
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Book:
Available qty:
3
seller information:
Name:
Computer Book Centre ,
INDIA
Reliability:
Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. 4th Edition, corners/edges slightly worn and bent. no dust jacket, text only-no cd-roms or access codes, read more
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Book:
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Name:
Half Price Books ,
TX,
USA
Reliability:
Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Acceptable. Moderate shelf wear, corners/edges slightly worn/bent, some bent page edges, text only-no cd-roms or access codes, 4th ed. read more
Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. Moderate shelf wear, corners/edges slightly worn/bent, some smudges/bends on page edges, text only-no cd-roms or access codes, 4th ed. read more
condition:
Book:
seller information:
Name:
Half Price Books ,
TX,
USA
Reliability:
Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Acceptable. Moderate shelf wear, corners/edges are worn/bent, covers slightly creased, some bent page edges, text only-no cd-roms or access codes, 4th ed. read more
Customer Service Skills for Success
by
Robert W Lucas
Ships from
UT,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. Satisfying students for more than 15 years. read more
Customer Service Skills for Success
by
Robert W Lucas
Ships from
KS,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. This item may or may not contain additional materials (CDs, codes, etc. ) Celebrating 15 years in bookselling! read more
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Book:
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Name:
Jetbooks ,
KS,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
SC,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. read more
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Book:
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Name:
TigerBooks449 ,
SC,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
OK,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. Quality text from a reliable seller. Speedy service! Choose EXPEDITED for fastest shipping! read more
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7
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Name:
Value Text ,
OK,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
OK,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Acceptable. {SOME WATER DAMAGE} Quality text from a reliable seller. Speedy service! Choose EXPEDITED for fastest shipping! read more
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Value Text ,
OK,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
OK,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Very Good. Quality text from a reliable seller. Speedy service! Choose EXPEDITED for fastest shipping! read more
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Name:
Value Text ,
OK,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Very Good. 4th Edition text. No writing or highlighting. Minimal wear on corners of book... read more
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Book:
Available qty:
3
seller information:
Name:
Textbook Bookie ,
TX,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
AR,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Very Good. Used-Very Good. 4th Edition Clean throughout. Ships same or next day. Expedited shipping takes 2-3 business days; standard shipping takes 4-14 business days. read more
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Name:
Campus Bookstore ,
AR,
USA
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Customer Service Skills for Success
by
Lucas
Ships from
KY,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 14 Jan 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Very good. read more
condition:
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Available qty:
5
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Name:
eCampus ,
KY,
USA
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Customer Service
by
Lucas
Ships from
TX,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: New. Book in shrink wrap. Excellent condition! read more
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>10
seller information:
Name:
Collegebooksdirect ,
TX,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
ID,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: New. Brand New in shrink wrap. read more
Customer Service Skills for Success
by
Robert W Lucas
Ships from
FL,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. read more
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Name:
Overstock Book ,
FL,
USA
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Customer Service Skills for Success
by
Robert W Lucas
Ships from
FL,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. read more
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Name:
bkrackv1 ,
FL,
USA
Reliability:
Customer Service Skills for Success
by
Robert W Lucas
Ships from
FL,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. We pick the best available copy. Books may include hi-lite/underlining. read more
Customer Service Skills for Success
by
Robert W Lucas
Ships from
TX,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. Books. hooray books! ! ! read more
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Book:
seller information:
Name:
Bevo's Bookstore ,
TX,
USA
Reliability:
Customer Service Skills for Success
by
Robert W Lucas
Ships from
FL,
USA
Binding: Paperback
Publisher: Career Education
Date Published: 2008
ISBN-13: 9780073545448
ISBN: 0073545449
Description: Good. read more
Customer Service Skills for Success
by
Lucas
Ships from
NJ,
USA
ISBN-13: 9780073545448
ISBN: 0073545449
Description: BRAND NEW. 0073545449. read more
condition:
Book:
Available qty:
>10
seller information:
Name:
indoo ,
NJ,
USA
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