About this title: From the author of the "Wall Street Journal", "USA Today", and "BusinessWeek" bestseller, "The Starbucks Experience": leadership lessons from the company that turned customer service into an art form. The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, this international company has set ...
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Your search:Books»The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company(34 available copies)
Description: Fine. 0071548335 Ships next business day. NEW/UNREAD! ! ! Text is Clean and Unmarked! --Be Sure to Compare Seller Feedback and Ratings before Purchasing--Has a small black line on bottom/exterior edge of pages. May have light shelf wear to cover from storage, if any. read more
Binding: Hardcover
Publisher: McGraw-Hill
Date Published: 2008-06-13
ISBN-13:9780071548335ISBN:0071548335
Description: New. Brand new hardcover in excellent condition with dust jacket intact, bookstore's overstock, non-smoking home, clean, tight, no writing, giftable, Christian business. read more
Binding: Hardcover
Publisher: McGraw-Hill
Date Published: 2008-06-29
ISBN-13:9780071548335ISBN:0071548335
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780071548335. read more
Binding: Hardcover
Publisher: McGraw-Hill
Date Published: 2008
ISBN-13:9780071548335ISBN:0071548335
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Binding: Hardback
Publisher: McGraw-Hill Education(McGraw-Hill Professional)
Date Published: 2008
ISBN-13:9780071548335ISBN:0071548335
Description: BRAND NEW HARDBACK. 8.402 by 5.598 inches. (224 pages) from the author of the wall street journal, usa today, and businessweek bestseller, the starbucks experience leadersh1p lessons from the company that turned customer service into an art form the ritz-carlton hotel company. the name says it all. when it comes to quality, style, and unsurpassed service, this international company has set the gold standard for delivering the highest level of customer experience-which companies in all ... read more
Binding: Hardcover
Publisher: McGraw-Hill
Date Published: 2008-06-13
ISBN-13:9780071548335ISBN:0071548335
Description: Like New in New jacket. SIGNED BY THE AUTHOR. Book has slight shelf wear from storage(Similar to what you see at retail chains); otherwise the book is in excellent condition. read more
Description: Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse! read more
Binding: Hardback
Publisher: MCGRAW HILL BOOK CO
Date Published: 2008
ISBN-13:9780071548335ISBN:0071548335
Description: New. The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous. read more
Binding: Hardback
Publisher: Mcgraw-Hill Education-Europe
Date Published: 2008
ISBN-13:9780071548335ISBN:0071548335
Description: New. When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success... read more
Description: Like New. Book appears unread, but may have a publisher's mark or minor shelf wear. We are the Twin Cities' largest independent book store. read more
"Although I do like this book, I've had to return the copy I was borrowing and haven't had time to look for it at the library. Hope to finish it in the near future."
Even if you've never stayed at a luxurious Ritz-Carlton hotel, you are likely to know of the hospitality chain's sterling reputation. Few companies enjoy such powerful brand recognition; after all, the word "ritzy" has become part of the English vocabulary. Incredibly, no one ever wrote a corporate biography about The Ritz-Carlton, and its secrets of success and service, until Joseph A. Michelli took on this project. He details the five principles Ritz-Carlton employees follow to create a memorable, or "wow," customer experience. He shows how the company's leaders teach the "Ladies and Gentlemen" on its staff to live its mission and precepts. Michelli uses quotes and examples to illustrate every point (and is still supporting his position long after the reader's neck is sore from nodding in agreement). Yes, it really is all that. getAbstract believes this book offers any businessperson a valuable case study in excellence and service."
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