About this title: "What's the Secrets?" gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: John Wiley & Sons
Date Published: 2008
ISBN-13:9780470196120ISBN:0470196122
Description: Good in good dust jacket. ex library. pages very good with no marks on text. no bent pages. mylar covered dustjacket. library marks. Glued binding. Paper over boards. With dust jacket. 320 p. Contains: Illustrations. Audience: General/trade. read more
Binding: Hardcover
Publisher: John Wiley & Sons Inc
Date Published: 2008-05-02
ISBN-13:9780470196120ISBN:0470196122
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780470196120. read more
Binding: Hardcover
Publisher: Wiley
Date Published: 2008
ISBN-13:9780470196120ISBN:0470196122
Description: New. Brand New! Buy with confidence-your satisfaction is guaranteed at B-Logistics! Due to the large scale of our operation, we do not have access to the specific contents/condition of our items. Please note that Expedited shipping is not available at this time. read more
Description: Good. Underlining and writing on some pages., Used-Good. Sound Copy. Mild Reading Wear. Books uploaded via isbn and stock photos may be different than actual book. read more
Binding: Hardcover
Publisher: Wiley
Date Published: 2008-05-02
ISBN-13:9780470196120ISBN:0470196122
Description: Like New. 2008 John Wiley & Sons Pub. hardcover, with dust jacket. Great Condition! Binding tight and square. Interior clean and unmarked. read more
Binding: Hardback
Publisher: John Wiley & Sons Inc
Date Published: 2008
ISBN-13:9780470196120ISBN:0470196122
Description: New. An inside look at the world-class customer service strategies at top companies This revolutionary book finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50, 000 employees to deliver world-class cus... read more
Binding: Hardback
Publisher: John Wiley and Sons Ltd
Date Published: 2008
ISBN-13:9780470196120ISBN:0470196122
Description: New. Looks at the customer service strategies at some best companies. This title helps you learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50, 000 employees to deliver world-class customer service on a consistent basis and how your comp... read more
"This book is written by a local Cleveland Spa owner and the reason I picked it up is because I recognized his name and did not realize he was a nationally known consultant on customer service.
Although this book is about customer service in the workplace it can also be applied to everyday life as well as any business you happen to work.
This is a fast read and I find it is making me more aware of how I treat people and how I can do better. This is a great text to glean whatever you want from it."
"Must read for all those venturing on a joureny of service excellence. However, it does not provide solutions for high volume service businesses which have large number of customers"
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