About this title: From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.
Note: This is a general synopsis. Each listing is described below.
Description: Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2004
ISBN-13:9780743270281ISBN:0743270282
Description: New in new dust jacket. Sewn binding. Cloth over boards. 208 p. Contains: Illustrations. Audience: General/trade. BRAND NEW! NO MARKS! read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2004
ISBN-13:9780743270281ISBN:0743270282
Description: Very good in very good dust jacket. Sewn binding. Cloth over boards. 208 p. Contains: Illustrations. Audience: General/trade. CLEAN, TIGHT HARDCOVER-MILD SHELF WEAR TO DUSTJACKET read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2004
ISBN-13:9780743270281ISBN:0743270282
Description: New in n jacket. Brand New Hardcover with dust jacket, clean, tight, unmarked, All orders are shipped by kbooks every business day. read more
Binding: Hardcover
Publisher: Free Pr
Date Published: 2004-11-02
ISBN-13:9780743270281ISBN:0743270282
Description: NEW. Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780743270281. read more
Binding: Paperback
Publisher: HARPERCOLLINS PUBLISHERS Country = UNITED KINGDOM
Date Published: 2005
ISBN-13:9780007210503ISBN:0007210507
Description: BRAND NEW PAPERBACK. 208 pages. (208 pages) it's never too late to build a customer-focused company. 'the one minute manager' meets 'yum', the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. (Paperback) read more
Description: Fine. 0743270282 THIS IS A SIGNED HARDCOVER FIRST EDITION, FIRST PRINTING. THE BOOK AND THE DUST JACKET ARE FINE/FINE, LIKE NEW, NO DEFECTS INSIDE OR OUT. THE BOOK IS SIGNED ON THE BLANK PAGE BY THE AUTHOR. read more
Edition: First Edition
Binding: Hardcover
Publisher: Free Press, New York
Date Published: 2004
ISBN-13:9780743270281ISBN:0743270282
Description: Fine in Fine jacket. 8vo-over 7¾"-9¾" tall. Blue boards on spine and white covers. Gift quality. How to build a customer focused company. pp194. Customer service-the most pressing problem for business managers. Delivery date confirmed. Our ref #05755. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Edition: Second Printing
Binding: Hardcover with Dust Jacket
Publisher: Free Pr, Old Tappan, New Jersey, U.S.A.,, Old Tappan, New Jersey, U.S.A.
Date Published: 2004
ISBN-13:9780743270281ISBN:0743270282
Description: Like New BRAND NEW in Brand New jacket. Book condition: LIKE NEW, BRAND NEW; Dustjacket: BRAND NEW: Hardcover with Dust Jacket. Second Printing. B100. No remainder marks. BUSINESS, ECONOMICS, CUSTOMER SERVICE. Free Press. 2004. Very minor shelf wear. NEVER USED. 195 pp. Please Note; We donate 10% of sales to local Children's Charities. Email confirmation. Thousands of titles to choose from with a broad selection and variety. The very best customer care, quality of merchandise and secure ... read more
Binding: Hardcover
Publisher: HarperCollins Publishers
Date Published: 2005
ISBN-13:9780007201396ISBN:0007201397
Description: New, Publisher overstock, may have small remainder mark. Excellent condition, never read, purchased from publisher as excess inventory. read more
"One of my favorite business motivation books, Customer Mania gives some examples along with related stories about companies going above and beyond to please its customers. The suggestions are so simple, yet so dynamic give today's profits-first, service-last approach so many companies are absorbed in. Let's face it, America's lost faith in companies taking care of them after the sale. I think these same ideals can be applied outside of the customer service world. It's like, really, how far are you willing to go to take care of people after you get what you set out for? Ken Blanchard knows successful businesses but his ideas can be applied just as much on a personal level. (190 pages)"
"A great book for anyone dealing with a "customer." Designed to facilitate and create effective mission statement and subsequent objectives. Very applicable to many parts of life."
"I don't read a lot of these rah-rah workplace books, but this one is pretty interesting, and really does give some insight into what companies are trying to do (some successfully, some not)."
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