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ISBN: 0887307256 / ISBN-13: 9780887307256

Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business

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Raphel uses his four decades of retail selling and consulting experience to show how the business that excels in customer service is the one that ... Show synopsis

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  • Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business (HarperCollins Publishers) – Hardcover (1995)
    by Murray Raphel, Neil Raphel

    Up the Loyalty Ladder: Turning Sometime Customers Into Full-Time Advocates of Your Business
    Cover may not depict edition offered for sale

    Hardcover, HarperCollins Publishers
    1995
    English
    289 pages

    ISBN: 0887307256
    ISBN-13: 9780887307256

    Raphel uses his four decades of retail selling and consulting experience to show how the business that excels in customer service is the one that comes out on top. With hundreds of illustrative anecdotes, real-life examples and hard stats, Raphel reveals the edge customer service leaders have over competition--and the steps they take to gain this advantage.

  • 1. Hardcover, HarperCollins Publishers, 1995

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    Description: Good in good dust jacket. Good, In good dust jacket. Sewn...

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  • 2. Hardcover, HarperCollins Publishers, 1995

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  • 3. Hardcover, HarperCollins Publishers, 1995

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    Description: Good. Connecting readers with great books since 1972. Used books...

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  • 10. Hardcover, HarperCollins Publishers, 1995

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