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ISBN: 0071446524 / ISBN-13: 9780071446525

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

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Filled with invaluable tips, tools, and powerful self-assessments, "Crucial Confrontations" provides readers with the hands-on skills they need to ... Show synopsis

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  • Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (McGraw-Hill Companies) – Trade paperback (2004)
    by Joseph Grenny, Ron McMillan, Al Switzler

    Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

    Trade paperback, McGraw-Hill Companies
    2004
    English
    284 pages

    ISBN: 0071446524
    ISBN-13: 9780071446525

    The authors of the "New York Times" bestseller "Crucial Conversations" show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. You can discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular "Crucial Conversations". It includes scripts modelling the best way to deal with confrontations.

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