It Services Costs, Metrics, Benchmarking and Marketing - Tardugno, Anthony F, and DiPasquale, Thomas R, and Matthews, Robert E

This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and ...

It Services Costs, Metrics, Benchmarking and Marketing 2000, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130191953

Hardcover

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