Books by Lynn van der Wagen

This is the book for anyone wishing to enter the rapidly growing field of event management. Event management is quite different from ordinary ... More

See all Softcovers | List of all editions

Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and ... More

See all Softcovers | List of all editions

This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The ... More

See all Softcovers | List of all editions

See all Softcovers | List of all editions

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as ... More

See all Softcovers | List of all editions

The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The ... More

See all Softcovers | List of all editions

The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop product ... More

See all Softcovers | List of all editions

See all Softcovers | List of all editions

This textbook introduces students to professional hospitality. It emphasizes that an understanding of clients and their changing needs is essential ... More

See all Softcovers | List of all editions

This book is designed primarily for students taking management courses based on the ANTA Hospitality Training Package for all levels. Each chapter ... More

See all Softcovers | List of all editions

This text provides an introduction to the hospitality industry. It should be useful for introductory vocational education courses based on the ... More

See all Softcovers | List of all editions

This title is a comprehensive introduction to the modern hospitality industry and should help the reader develop a solid basis for a hospitality ... More

See all Softcovers | List of all editions

This introduction to the Australian hospitality industry describes the various sectors and the types of jobs available. Sample application letters, ... More

See all Softcovers | List of all editions

See all Hardcovers | List of all editions