This updated, paperback edition describes procedures that have been proven to significantly increase productivity, profitability and morale. It is based on the author's hands-on experience implementing a quality programme at The Paul Revere Insurance Company. This approach successfully combines the concepts of quality teams and value analysis, ...
"An important book--and one that's just plain fun to read...This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN ...
Winning strategies for 21st-century business leaders modeled after tried-and-true military leadership techniques For centuries, the military has been one of the primary training grounds for leaders of every stripe. Now readers can benefit from this rich history in this practical book that shows civilians how to put the ideas and strategies of ...
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the ...
Winning strategies for 21st-century business leaders modeled after tried-and-true military leadership techniques For centuries, the military has been one of the primary training grounds for leaders of every stripe. Now readers can benefit from this rich history in this practical book that shows civilians how to put the ideas and strategies of ...
Escrito con un estilo agil y atractivo que mezcla libremente estudios de casos con divertidos ejemplos y utiles consejos, este libro supone un innovador enfoque del proceso de calidad que acaba evitando tanto las jergas exclusivistas como las formulas estereotipadas tras las cuales tienden a refugiarse muchos ejecutivos. Las 93 lecciones del libro ...
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