Providing a solid focus on strategy throughout the text, this book introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. The book integrates the use of applications and measurements ...
Binding: Paperback
Publisher: Sage Publications, Inc
Date Published: 13/12/2005
ISBN-13:9781412913751ISBN:1412913756
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The Evolution of Useful Things: How Everyday Artifacts-From Forks and Pins to Paper Clips and Zippers-Came to Be as They Are.
