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When God was a woman
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Merlin Stone
Here, archaeologically documented is the story of the religion of the Goddess. Known by many names, she reigned supreme in the Near and Middle East. How did the change in women's roles come about? By documenting the wholesale rewriting of myth and religious dogmans, Stone details an ancient conspiracy that laid the foundation for one of culture's ...
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Ancient Mirrors of Womanhood: A Treasury of Goddess and Heroine Lore from Around the World
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Merlin Stone
Updated with a new Preface This collection of ancient images of women as goddesses and heroines brings together legends, rituals, and prayers from China, Celtic Europe, South America, Africa, India, North America, Scandinavia, Japan, and elsewhere. "Every feminist should have a copy of Ancient Mirrors. . . . These are stories to grow up with." ...
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Business Solutions on Demand: Transform the Business to Deliver Real Customer Value
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Mark Vincent Cerasale, Merlin Stone
Based partly on IBM's own transformation and partly on the transformation that IBM has helped clients to achieve, this book shows how companies can increase sales and improve margins by introducing a range of solutions. It features a range of internatiohnal case studies and examples, and emphasizes that for today's business to compete and survive, ...
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Up Close & Personal?: Customer Relationship Marketing @ Work
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Paul R Gamble, Merlin Stone, Neil Woodcock
Now that e-commerce is making customers more powerful than ever before, how can you be sure that your enterprise will be the supplier of choice? Nobody can predict human behaviour but the ideas behind customer relationship marketing (CRM) are certainly designed to ensure the best chance of success. Although based on apparently simple ideas, ...
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Marketing Revolution: The Radical New Approach to Transforming the Business, the Brand & the Bottom Line
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Paul R Gamble, Alan Tapp, Anthony Marsella
"Marketing Revolution" is based on the experience of IBM and its leading business partners - particularly software suppliers and marketing communications suppliers - in transforming themselves and their clients' marketing. The writers, consultants, academics and practitioners have drawn on recent research by IBM and analysts: how is the marketing ...
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The Customer Management Scorecard: Managing CRM for Profit
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Neil Woodcock, Bryan Foss, Merlin Stone
This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage ...
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Direct Hit Marketing
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Merlin Stone, Derek Davies
This guide shows marketing managers how to avoid direct marketing disasters and reap the benefit of properly executed campaigns.
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Telemanage Your Customers: A System for Telephone Account Management
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Merlin Stone
In this book, Dr Stone and his colleagues show how the telephone, combined with modern information technology, can become a central component of the modern marketing mix. After explaining the telephone account management (TAM) concept the authors set out its benefits in terms of increased customer satisfaction and selling opportunities. They go on ...
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Ancient mirrors of womanhood : our goddess and heroine heritage
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Merlin Stone
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Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer
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Merlin Stone (Editor), Alison Bond (Editor), Bryan Foss (Editor)
This title is part of the "New Market Research in Practice" series - essential guides for the burgeoning market research society training and qualifications programme. Written by leading experts on database marketing, customer service and customer relationship marketing (crm), "Consumer Insight" provides comprehensive coverage of the classic areas ...
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Database Marketing: Strategy and Implementation
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Robert Shaw, Merlin Stone, Marlin Stone
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Crm in Financial Services: A Practical Guide to Making Customer Relationship Management Work
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Merlin Stone, Bryan Foss
CRM has become one of the strongest areas of management focus in financial services companies throughout the world. While it is forecast that this will continue for the next few years, many companies are struggling with their CRM programmes. They have rushed ahead with the purchase of new CRM systems, but have not done the work to ensure that ...
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Product planning, an integrated approach
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Merlin Stone
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Ancient Mirrors of Womanhood Volume 2
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Merlin Stone
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Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers
by
Merlin Stone
We've all been on the receiving end of bad direct marketing. It's a waste of time and money and alienates more customers than it wins. Good direct marketing, on the other hand, is a totally different story. Some companies are so good at it that they manage to repeatedly target the right customers. Their direct marketing is so sharp that it closes ...
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Field Service Management
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Merlin Stone
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Successful Customer Relation Marketing: New Thinking, New Strategies, New Tools, for Getting Closer to Your Customers
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by
Merlin Stone, Bryan Foss
As customers become increasingly sophisticated in their expectations, the diversity and range of products and services on offers gets ever wider. So how can companies ensure that their product or service is their preferred choice and, more importantly, that it continues to be? The key is to develop a close relationship with those customers through ...
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Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients
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Bryan Foss, Tim Hughes, Merlin Stone
Peter Cheverton's Key Account Management (3rd edition 2004) has established itself as the leading book on the subject. The idea for this new book was prompted by the huge up-take for his KAM Masterclass seminars and workshops from sales and marketing people in FS companies all over the world. It follows a similar structure to the original book, ...
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Quand Dieu Etait Femme
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Merlin Stone
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Business Solutions on Demand: How to Transform from a Product-led to a Service-led Company
by
Mark Cerasale, Merlin Stone
"It argues convincingly that companies should look at what solutions they can provide consumers with, rather than looking at what products they can foist upon them...This is an effective guide to delivering real value to the customer through genuine innovative thinking." - "The Marketer". "One of the most successful business solutions tomes ever ...
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The Paradise Papers: The Suppression of Women's Rites
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Merlin Stone
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Database marketing
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Robert Shaw, Merlin Stone
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Leisure services marketing
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Merlin Stone
This study on leisure marketing services shows how to analyze customers and how to manage market analysis and targeting. It shows the key trends in leisure service markets and the marketing objectives and strategy. The book includes case studies.
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Successful Customer Relationship Marketing
by
Merlin; Foss Stone, Bryan
As customers become increasingly sophisticated in their expectations, the diversity and range of products and services on offers gets ever wider. So how can companies ensure that their product or service is their preferred choice and, more importantly, that it continues to be? The key is to develop a close relationship with those customers through ...
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Marketing and Economics
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Merlin Stone
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