BOOKS by Robert Spector

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1	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company more books like this by Robert Spector, Patrick D McCarthy add to wishlist Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model ... see all copies from $1.99! new only from $4.95! \| signed copies \| first editions \| SVS
2	The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization more books like this by Patrick D McCarthy, Robert Spector add to wishlist First published in 1995, "The Nordstrom Way" is a classic guide to great customer service. This new book replaces "The Nordstrom Way" with an even more practical guide to becoming the Nordstrom of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own ... see all copies from $10.54! new only from $11.73! \| signed copies \| SVS
3	The Legend of Eddie Bauer more books like this by Robert Spector, Ceila D. Robbins add to wishlist see all copies from $1.99! new only from $36.40! \| first editions
4	Category Killers: The Retail Revolution and Its Impact on Consumer Culture more books like this by Robert Spector add to wishlist Retail is a dog-eat-dog world - and nobody has cannibalized market share more ruthlessly or influenced consumers, communities and competition around the world more profoundly than "category killers" like Wal-Mart, Toys R Us, and Costco. This book explores how they did it, what other companies can glean from their killer strategies, and what's next ... see all copies from $6.10! new only from $12.47! \| first editions \| SVS
5	The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving more books like this by Robert Spector add to wishlist Business journalist Spector celebrates the history of small, independent retail stores and how mom and pop businesses across the country still thrive on attentive customer service and community support. see all copies from $8.45! new only from $16.25! \| signed copies \| first editions \| SVS
6	Amazon.com Get Big Fast more books like this by Robert Spector add to wishlist The first book to detail one of the most talked-about business stories of the 1990s, "The Amazon.com Way" tells how Amazon.com rocked the world and why. see all copies from $1.99! new only from $2.50! \| signed copies \| first editions \| SVS
7	Family Trees: Simpson's Centennial Story more books like this by Robert Spector add to wishlist see all copies from $1.99! new only from $9.86! \| first editions
8	Clinical Companion Series: Critical Care Clinical Companion more books like this by Seth A Spector (Editor), Christopher P Coppola (Editor), Robert L Bell (Editor) add to wishlist "The Critical Care Clinical Companion" is written in a bulleted outline format that provides easily accessible information concerning patient management on the wards for the critical care component of clerkship rotations. It focuses not so much on underlying causes of conditions but rather the most appropriate diagnostic workup and appropriate ... see all copies from $1.99! new only from $7.01! \| first editions
9	Anytime, Anywhere more books like this by Robert Spector add to wishlist From Wells Fargo to Powell's Books to Enron, bestselling author Spector showcases the pioneering efforts of companies that never stopped focusing on the customer, and that are now gobbling up market share by combining the best of both physical and virtual worlds. see all copies from $1.99! new only from $1.99! \| first editions
10	Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers more books like this by Robert Spector add to wishlist Lessons from a dozen market leaders who have mastered the game of multi-channel service.. In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies ... see all copies from $1.99! new only from $2.47! \| SVS
11	Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company more books like this by Robert Spector add to wishlist An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle ... see all copies from $1.99! new only from $43.50! \| signed copies \| first editions
12	Live Cell Imaging (P) more books like this by Robert D Goldman David L Spector, Robert D Goldman (Editor), David Spector (Editor) add to wishlist Recent advances in imaging technology reveal, in real time and great detail, critical changes in living cells and organisms. This manual is a compendium of emerging techniques, organized into two parts: specific methods such as fluorescent labeling, and delivery and detection of labeled molecules in cells; and experimental approaches ranging from ... see all copies from $146.27! new only from $147.95!
13	The ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of it more books like this by Bert Grant, Robert Spector add to wishlist see all copies from $2.97! new only from $26.30!
14 view cover	Robert Browning more books like this by Eileen Gillooly (Editor), Joel Spector (Illustrator), Robert Browning add to wishlist Robert Browning was one of the greatest poets of the Victorian age - perhaps of any age. His poetry has mysteries and a beauty of language that young readers will love to explore - perfect for parents to read aloud and/or along with their children. Now, introduce children to Browning's most accessible work with this volume illustrated in full ... see all copies from $6.56! new only from $8.33! \| SVS
15 view cover	Encyclopedia of the Holocaust more books like this by G G Jerusalem Publishing House Ltd, Schmuel Spector (Editor), Robert Rozette (Editor) add to wishlist The teaching of the history of the Holocaust is mandatory in many states in the U.S. as part of the secondary school curriculum. "Encyclopedia of the Holocaust" is a comprehensive, authoritative one-volume resource that provides reliable, nonsensational information on this heinous and frightening period of recent history. Teachers will find it an ... see all copies from $5.37! new only from $40.89! \| first editions
16 view cover	The Nordstrom Way: The Insider Story of America's #1 Customer Service Company more books like this by Robert Spector, Patrick D McCarthy add to wishlist When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied ... see all copies from $1.99! new only from $19.60! \| first editions
17 view cover	Basic Methods in Microscopy: Protocols and Concepts from Cells: A Laboratory Manual more books like this by David L Spector (Editor), Robert D Goldman (Editor) add to wishlist Imaging has become a vital tool for researchers in all aspects of biology. Recent advances in microscope technology, labeling techniques and gene and protein manipulation methods have led to breakthroughs in our understanding of biological processes. In order to take advantage of these techniques, biologists need to understand the fundamental ... see all copies from $34.99! new only from $34.99! \| first editions \| SVS
18 view cover	World Without Civilization: Mass Murder and the Holocaust, History, and Analysis more books like this by Robert M Spector add to wishlist This work, a two-volume set, is the result of over ten years of research in western Europe. It is not only a historical account of the Holocaust, but also an analysis of how, when, where, and why it took place. As a sub-theme, and perhaps just as important, is the realization that what happened originally to the Armenians at the start of the 20th ... see all copies from $2.95! new only from $24.99!
19 view cover	Tobias George Smollett more books like this by Robert D Spector add to wishlist see all copies from $1.99! first editions
20 view cover	W. Cameron Forbes and the Hoover Commissions to Haiti (1930) more books like this by Robert M Spector add to wishlist 66.00 see all copies from $7.48! new only from $44.98! \| first editions
21 view cover	Business Masters: Customer Service more books like this by Fred Wiersema (Introduction by), Donna Carpenter, Robert Spector (Foreword by) add to wishlist No business can survive without loyal customers. This title in the "Business Masters" series is a comprehensive guide to the practices and techniques of successful service leaders. It offers field-proven philosophies, how-to tools and insight gained from practical experience. see all copies from $1.99! new only from $30.85! \| first editions \| SVS
22	Shared Values: A History of Kimberly-Clark more books like this by Robert Spector add to wishlist see all copies from $1.99! new only from $49.76! \| first editions
23	Banking Without Boundaries: a History of Security Pacific Bank Washington by Robert Spector add to wishlist see all copies from $2.95! first editions \| SVS
24 view cover	Space Needle: Symbol of Seattle more books like this by Robert Spector add to wishlist see all copies from $2.49! new only from $4.12! \| first editions
25	Salt Water Guns more books like this by Robert Melvyn Spector add to wishlist During the Revolution, a bored and restless fifteen-year-old is sent off as cabin boy aboard a merchantman bound on a dangerous secret mission. see all copies from $6.68! first editions

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